Cleaning the Headset/Earphones

If the volume becomes soft or the sound quality feels strange, dirt or earwax may have accumulated in the audio output section. To improve the symptom, clean your earphones by following the steps below.

CAUTION

If dirt or liquid gets inside the device, or if excessive force is applied to the mesh or cloth of the audio output section, it may cause damage or malfunction. Follow the steps carefully.

The illustration is an example.

  1. Remove the earpiece if there is one.

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  2. Remove dirt from the audio output section by gently scrubbing it with a soft, dry toothbrush.

    3. Be careful not to push the dirt deeper.

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  3. If the dirt or earwax is stuck and cannot be removed, dampen the dirt with a cotton swab moistened with a small amount of alcohol.

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    Wait a few minutes for the stuck dirt to soften.

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  4. Remove the soften dirt or earwax by gently scrubbing it with a soft, dry toothbrush.

    5. Be careful not to push the dirt deeper.

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    Dry thoroughly after cleaning.

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  5. Wipe the exterior of the earphones with a damp cloth that has been wrung out thoroughly to remove dirt.

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  6. For models with earpieces, remove the earpieces and wash them with diluted neutral detergent by hand.

    7. Be careful not to tear the earpieces.

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    Rinse thoroughly, wipe off the moisture and dry thoroughly after cleaning.

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  7. Make sure the earpieces are completely dry before putting them on.

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Dirt will accumulate little by little with use.
Clean regularly to ensure their longevity.

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