The Wind Cut effect is weak (when using the app)
The following describes possible solutions when the Wind Cut effect may be weak. Follow the steps below to check whether the problem can be resolved.
The Wind Cut may not be enabled.
The Wind Cut feature can be switched on or off in the app.
Switching On/Off the Wind Cut Feature
Selecting “Wind Cut” in the app switches on the Wind Cut feature.
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Adjusting the position of the earphone may improve the symptom.
Adjusting the Earphone Position
Rotate the earphones without touching the touch sensor area and adjust them to the angle that fits best.
Touch sensor area
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Replacing the earpieces may improve the symptom.
The medium-size silicone ear pieces are attached when purchased.
To enjoy good sound quality, choose the most suitable earpieces from XS/S/M/L and fit them into your ears.
If the size of the ear piece is incorrect, the bass sound may be insufficient or the effectiveness of Wind Cut function may be reduced.
Check that the ear piece is securely attached as shown in the figure.
Correct
Wrong
If the ear piece is not securely attached, it may slipped off when in use and remain in your ear. If the ear piece remains in your ear, be careful not to push it further into your ear.
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The effect may not be noticeable due to the surrounding environment.
The Wind Cut function suppresses wind noise detected by the microphone.
When the wind is weak, the Wind Cut function may not work.
Move to another location and check the effect.