Sound is interrupted

sound_breaks

The following describes possible solutions when the sound is interrupted.
Try the methods below to see whether they help to resolve the problem.

Communication with the device may sometimes be unstable.

Changing the position or orientation of the device

If there is an obstructing object (our body, metal, wall, etc.) between the device and the earphones, use the device upon moving it to a position that allows for most stable communication, such as by inserting it into the rear pocket instead of the front pocket.

Also, orientation of the device may have a significant impact on communication.

Use the connected device in a position or orientation that allows for the most stable communication.

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Operation of the device may sometimes be unstable.

Reducing the number of apps running on the device

Multiple apps that are running concurrently on devices such as a smartphone might slow down the apps and cause sound interruptions.

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This may be improved by taking the earphones in and out of the charging case.

Insert the earphones into the charging case once, remove them after the indicator light up, and then reconnecting them.

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Communication of the device may sometimes be unstable depending on the environment.

Using the earphones at a different location

Sound may be interrupted if the earphones are subject to radio interference at crowded areas or beside microwave ovens and other electronic equipment that emits radio waves.

Also, radio waves are transmitted and received both directly and via reflections from walls and other objects during Bluetooth® communication, so sound may also be interrupted even at places with good visibility and no obstructing objects.

This is a characteristic of Bluetooth® communication and is not a malfunction.

If there are frequent sound interruptions, use the earphones at a different location.

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Restoring the earphones to the initial settings and re-establishing the connection may help to solve the problem.

Follow the steps below to check whether there is any abnormality with the sound output.

Restoring settings to the initial state

    Start by deleting the registration information of this unit from the BLUETOOTH setting on the BLUETOOTH device. Charge the charging case.

  1. Insert the earphones into the charging case

    2. charging_A11T_1

    After a few seconds, the indicators on the earphones and charging case will turn on.

    charging_A11T_2

    Click here if the indicators do not light up or start flashing ＞＞

  2. Press and hold the button on both sides of the earphones for about 15 seconds to initialize

    3. initialize_A11T

    After the indicator has flashed twice, the earphone is charged and the indicator lights up.

    If the indicator does not flash, repeat step 2 from the beginning.

  3. Remove both earphones at the same time

    4. connecting_A11T_1

    The indicator on both earphones lights up and the power turns on.

    After a short while, the indicator on one earphone will flash quickly and repeatedly and the indicator on the other earphone will flash twice slowly and repeatedly. The earphones are now ready for device pairing.

    After taking out the earphones, move the L and R earphones close to the device to pair with.

Connecting to a Device

  1. Turn on the BLUETOOTH® connection setting of the device and select “JVC HA-A11T L”.

    2. connecting_smp_1
    connecting_smp_2
    connecting_smp_3 + Device List JVC Nav

    JVC HA-A11T L

    After you are connected to “JVC HA-A11T L”, you may be asked to pair with “JVC HA-A11T R” or “Headset”, depending on the BLUETOOTH device.

  2. Pair with “JVC HA-A11T R” or “Headset”.

    3. Pairing_screen_A11T_EN + Pairing screen A11T_EN

    or

    *The screen display is an example.

    Depending on the BLUETOOTH device, you may be asked to pair with “JVC HA-A11T R” or “Headset” 2 times. Follow the instructions on the screen and perform pairing for 2 times.

    blue_flash_A11T

    The earphones are connected to the device if the indicators on both sides of the earphones are flashing every 5 seconds.

Apps and Volume Control on the Connected Device

  1. Open an app and play

    2. app_01
    app_02

  2. Adjust the volume

    3. volume_smp_1

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There seems to be a problem with the product.
If you require more assistance, please contact your local JVC customer support.

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