Unable to turn on the power

power_none

The following describes possible solutions when the earphones do not power on.
Follow the steps below to check whether the problem can be solved.

The earphones may be out of battery.

Charge the earphones followed by checking whether the power can be turned on properly.

Charge the charging case

    Connect the charging cable provided to start charging.
    charging_2_No-PC_charge_A10T + Charge 2 A10T

    5V TYPE

    The indicator on the charging case flashes or lights up while charging is in progress.

    When charging the charging case that has not been used for a long period of time, it might take some time for the indicators to light up or flash. Wait for the indicators to light up or flash.

    When charging is complete, the indicator goes out.

Charging the earphones

    Insert the L and R earphones correctly and securely into the charging case.
    charging_A11T_1
    charging_A11T_2

    The earphones power off and charging starts.

    The indicators on the earphones light up when charging starts, and the indicator on the charging case lights up and flashes.

    When charging the earphones that have not been used for a long period of time, it might take some time for the indicators to light up. Wait for the indicators to light up.

    Click here if the earphone indicators do not light up >>

    After charging is complete, the indicators on the earphones and charging case will turn off.

Checking whether power can be turned on

    Remove both earphones at the same time.
    connecting_A11T_1

    The power turns on, and the indicators on both sides of the earphones start flashing.

Select a relevant earphone indicator state.

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The earphones may not have been properly charged due to poor contact.

Clean the contacts and check whether the earphones can be properly charged.

Cleaning the contacts

  1. Use a cotton swab to remove any dirt from the contacts of the earphones and charging case

  2. charging_A10T_4 + Connet Point A10T

    Charging terminals

    Dirt or dust attached to the contacts may result in poor contact and prevent charging from being performed properly.

Select the relevant state when the earphones are removed from the charging case after the contacts are cleaned and charging is complete

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There seems to be a problem with the product.
If you require more assistance, please contact your local JVC customer support.

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