No sound from one side of the earphones

one_side_sound_none

If no sound is heard from one side of the earphones, following the steps below may solve the problem.
Follow the steps to check whether there is any abnormality with the sound output.

Insert the earphones into the charging case. Check that charging has started, and then remove from the charging case.

Select the state after checking

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Initializing the earphones and re-establishing the connection may help to solve the problem.

Follow the steps below to check whether there is any abnormality with the sound output.

Initializing

First of all, go to the Bluetooth settings of the device to be connected and delete the information of this unit that is registered on it.

Charge the charging case beforehand.

Remove the earphones once if they are inserted into the charging case.

Follow the steps below to initialize the settings of both L and R earphones.

Initialize the L earphone.

  1. Insert the L earphone into the charging case

  2. charging_1_L_A22T_A23T

    After a few seconds, the indicator on the L earphone and charging case will light up.

    Charging_2_L_A22T_A23T + SPNV_Charging_2_L_A22T_A23T

    Indicator

    Indicators

    Click here if the indicators do not light up or start flashing >>

  3. When the indicator on the L earphone is lighting up, touch and hold the touch sensor area on the L earphone for about 10 seconds

  4. Initializing_L_A22T_A23T + SPNV_Initializing_L_A22T_A23T

    Touch sensor area

    Release your finger after the L indicator flashes quickly.

    If the indicator does not flash, start over from step 1.

  5. While flashing, tap the touch sensor area twice quickly to initialize

  6. Initializing_L_A22T_A23T + SPNV_Initializing_L_A22T_A23T

    Touch sensor area

    The indicator will stop flashing after 5 seconds. Tap it twice quickly while it is still flashing.

    After initialization is complete, the L indicator will flash twice slowly.

    If initialization is not successful, start over from step 1.

Initialize the R earphone.

  1. Insert the R earphone into the charging case

  2. charging_1_R_A22T_A23T

    After few seconds, the indicator on the charging case lights up.

    Charging_2_R_A22T_A23T + SPNV_Charging_2_R_A22T_A23T

    Indicator

    Indicators

  3. When the indicator on the R earphone is lighting up, touch and hold the touch sensor area on the R earphone for about 10 seconds

  4. Initializing_R_A22T_A23T + SPNV_Initializing_R_A22T_A23T

    Touch sensor area

    Release your finger after the R indicator flashes quickly.

    If the indicator does not flash, start over from step 4.

  5. While flashing, tap the touch sensor area twice quickly to initialize

  6. Initializing_R_A22T_A23T + SPNV_Initializing_R_A22T_A23T

    Touch sensor area

    The indicator will stop flashing after 5 seconds. Tap it twice quickly while it is still flashing.

    After initialization is complete, the R indicator will flash twice slowly.

    If initialization is not successful, start over from step 4.

Connect the L earphone with the R earphone.

  1. Remove the earphones from the charging case and place them so that the L and R earphones are placed next to each other

  2. Be careful not to touch the touch sensor area when taking them out.

    connecting_LR_1_A22T_A23T

    The L and R indicators light up and the power turns on.

    Wait for a short while for the indicator on one earphone to flash quickly and the indicator on the other earphone to flash twice in every 5 seconds. The earphones are now ready for device pairing.

    connecting_LR_2_A22T_A23T

    After taking out the earphones, move the L and R earphones close to the device to pair with.

Connecting to a Device

    Turn on the BLUETOOTH connection setting of the device and select “JVC HA-A23T”
    connecting_smp_1
    connecting_smp_2
    connecting_smp_3 + Device List JVC Nav

    JVC HA-A23T

    blue_flash_A22T_A23T

    The earphones are connected to the device if the indicators on both sides of the earphones are flashing every 5 seconds.

Apps and Volume Control on the Connected Device

  1. Open an app and play

  2. app_01
    app_02
  3. Adjust the volume

  4. volume_smp_1

Select the state after checking

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There seems to be a problem with the product.
If you require more assistance, please contact your local JVC customer support.

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