Sound is interrupted

sound_breaks

If there are frequent sound interruptions, following the steps below may solve the problem.
Follow the steps to check whether there is any abnormality with the sound output.

Insert the earphones into the charging case. Check that charging has started, and then remove from the charging case.

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Communication with the device may sometimes be unstable.

Changing the position or orientation of the device

If there is an obstructing object (our body, metal, wall, etc.) between the device and the earphones, use the device upon moving it to a position that allows for most stable communication, such as by inserting it into the rear pocket instead of the front pocket.

Also, orientation of the device may have a significant impact on communication.

Use the connected device in a position or orientation that allows for the most stable communication.

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The audio may be interrupted when the low latency mode is on.

Turning off the low latency mode

Tap the touch sensor area on the R side of the earphones quickly for 4 times
SPNV_Low_Latency_Mode_A22T_A23T + SPNV_Low_Latency_Mode_A22T_A23T

Toggling on/off the low latency mode

4x

Touch sensor area

The function toggles on/off.

The audio guidance can be heard when the function is toggled on/off.

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Operation of the device may sometimes be unstable.

Reducing the number of apps running on the device

Multiple apps that are running concurrently on devices such as a smartphone might slow down the apps and cause sound interruptions.

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The battery level of the earphones might be running low.

Sound tends to be interrupted when the remaining battery level is low.
If there are frequent sound interruptions, charge the earphones.

Charging the earphones

  1. Open the charging case

    2. Case_open_A22T_A23T

  2. Insert the earphones into the charging case

    3. charging_1_A22T_A23T
    Charging_2_LR_A22T_A23T + SPNV_Charging_2_LR_A22T_A23T

    Indicator

    Indicators

    After the earphones are inserted into the charging case, the power of the earphones will automatically turn off.

  3. Charge the charging case and earphones

    4. charging_2_No-PC_charge_A22T_A23T + Charge_2_A22T_A23T

    5V TYPE

    The indicator on the charging case starts flashing, indicating that charging has started.

    During charging of the charging case, the indicator on the case will continue to light up or flash. When charging is complete, the indicator goes out.

    The indicators on the earphones light up while charging the earphones. When charging is complete, the indicators go out.

    When charging the earphones or charging case that have not been used for a long period of time, it might take some time for the indicators to light up. Wait for the indicators to light up.

    Click here if the indicators do not light up or start flashing ＞＞

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Communication of the device may sometimes be unstable depending on the environment.

Using the earphones at a different location

Sound may be interrupted if the earphones are subject to radio interference at crowded areas or beside microwave ovens and other electronic equipment that emits radio waves.

Also, radio waves are transmitted and received both directly and via reflections from walls and other objects during Bluetooth® communication, so sound may also be interrupted even at places with good visibility and no obstructing objects.

This is a characteristic of Bluetooth® communication and is not a malfunction.

If there are frequent sound interruptions, use the earphones at a different location.

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Initializing the earphones and re-establishing the connection may help to solve the problem.

Follow the steps below to check whether there is any abnormality with the sound output.

Initializing

First of all, go to the Bluetooth settings of the device to be connected and delete the information of this unit that is registered on it.

Charge the charging case beforehand.

Remove the earphones once if they are inserted into the charging case.

Follow the steps below to initialize the settings of both L and R earphones.

Initialize the L earphone.

  1. Insert the L earphone into the charging case

    2. charging_1_L_A22T_A23T

    After a few seconds, the indicator on the L earphone and charging case will light up.

    Charging_2_L_A22T_A23T + SPNV_Charging_2_L_A22T_A23T

    Indicator

    Indicators

    Click here if the indicators do not light up or start flashing ＞＞

  2. When the indicator on the L earphone is lighting up, touch and hold the touch sensor area on the L earphone for about 10 seconds

    3. Initializing_L_A22T_A23T + SPNV_Initializing_L_A22T_A23T

    Touch sensor area

    Release your finger after the L indicator flashes quickly.

    If the indicator does not flash, start over from step 1.

  3. While flashing, tap the touch sensor area twice quickly to initialize

    4. Initializing_L_A22T_A23T + SPNV_Initializing_L_A22T_A23T

    Touch sensor area

    The indicator will stop flashing after 5 seconds. Tap it twice quickly while it is still flashing.

    After initialization is complete, the L indicator will flash twice slowly.

    If initialization is not successful, start over from step 1.

Initialize the R earphone.

  1. Insert the R earphone into the charging case

    2. charging_1_R_A22T_A23T

    After few seconds, the indicator on the charging case lights up.

    Charging_2_R_A22T_A23T + SPNV_Charging_2_R_A22T_A23T

    Indicator

    Indicators

  2. When the indicator on the R earphone is lighting up, touch and hold the touch sensor area on the R earphone for about 10 seconds

    3. Initializing_R_A22T_A23T + SPNV_Initializing_R_A22T_A23T

    Touch sensor area

    Release your finger after the R indicator flashes quickly.

    If the indicator does not flash, start over from step 4.

  3. While flashing, tap the touch sensor area twice quickly to initialize

    4. Initializing_R_A22T_A23T + SPNV_Initializing_R_A22T_A23T

    Touch sensor area

    The indicator will stop flashing after 5 seconds. Tap it twice quickly while it is still flashing.

    After initialization is complete, the R indicator will flash twice slowly.

    If initialization is not successful, start over from step 4.

Connect the L earphone with the R earphone.

  1. Remove the earphones from the charging case and place them so that the L and R earphones are placed next to each other

    2. Be careful not to touch the touch sensor area when taking them out.

    connecting_LR_1_A22T_A23T

    The L and R indicators light up and the power turns on.

    Wait for a short while for the indicator on one earphone to flash quickly and the indicator on the other earphone to flash twice in every 5 seconds. The earphones are now ready for device pairing.

    connecting_LR_2_A22T_A23T

    After taking out the earphones, move the L and R earphones close to the device to pair with.

Connecting to a Device

    Turn on the BLUETOOTH connection setting of the device and select “JVC HA-A23T”
    connecting_smp_1
    connecting_smp_2
    connecting_smp_3 + Device List JVC Nav

    JVC HA-A23T

    blue_flash_A22T_A23T

    The earphones are connected to the device if the indicators on both sides of the earphones are flashing every 5 seconds.

Apps and Volume Control on the Connected Device

  1. Open an app and play

    2. app_01
    app_02

  2. Adjust the volume

    3. volume_smp_1

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There seems to be a problem with the product.
If you require more assistance, please contact your local JVC customer support.

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