No sound from both sides of the earphones
Check the state of the earphones.
Remove the earphones from the charging case and check the status of the indicators.
The earphones are properly connected to the device.
Check the app settings and volume.
Apps and Volume Control on the Connected Device
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Open an app and play
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Adjust the volume
Select the state after checking
Thank you for using Troubleshooting Guide.
Initializing the earphones and re-establishing the connection may help to solve the problem.
Follow the steps below to check whether there is any abnormality with the sound output.
Initializing
Start by deleting the registration information of this unit from the BLUETOOTH setting on the BLUETOOTH device. Charge the charging case.
Remove the earphones once if they are inserted into the charging case.
Follow the steps below to initialize the settings of both L and R earphones.
Start by initializing the L earphone.
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Insert the L earphone into the charging case
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Touch and hold the touch sensor area on the L side of the earphones for about 10 seconds
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Tap the touch sensor area twice
After a few seconds, the indicator on the L earphone and charging case will light up.
Click here if the indicators do not light up or start flashing ＞＞
Touch sensor area
Release your finger after the L indicator flashes quickly.
If the indicator does not flash, start over from step 1.
The indicator will stop flashing after 5 seconds. Tap the touch sensor twice while it is flashing.
The indicator for L earphone flashes slowly.
If the indicator does not flash, start over from step 1.
Next, initialize the R earphone.
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Insert the R earphone into the charging case
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Touch and hold the touch sensor area on the R side of the earphones for about 10 seconds
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Tap the touch sensor area twice
After few seconds, the indicator on the charging case lights up.
Touch sensor area
Release your finger after the R indicator flashes quickly.
If the indicator does not flash, start over from step 4.
The indicator will stop flashing after 5 seconds. Tap the touch sensor twice while it is flashing.
A short while after the indicator light of the R earphone flashes slowly, both the L and R indicators light up.
If both the L and R indicators do not light up and only one of them is flashing, repeat the steps from Step 1.
Complete the steps in 5 minutes. If you are unable to complete the steps, repeat the procedure from Step 1.
Finally, connect the L earphone with the R earphone.
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Remove both earphones at the same time
Be careful not to touch the touch sensor area when taking them out.
Touch sensor area
The indicator on both earphones lights up and the power turns on.
After a short while, the indicator on one earphone will flash quickly and repeatedly and the indicator on the other earphone will flash twice slowly and repeatedly. The earphones are now ready for device pairing.
After taking out the earphones, move the L and R earphones close to the device to pair with.
Connecting to a Device
Turn on the BLUETOOTH connection setting of the device and select “JVC HA-A30T2”
JVC HA-A30T2
For some Android devices, perform connection by following the instructions on the pop-up display.
The earphones are connected to the device if the indicators on both sides of the earphones are flashing every 5 seconds.
Apps and Volume Control on the Connected Device
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Open an app and play
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Adjust the volume
Select the state after checking
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There seems to be a problem with the product.
If you require more assistance, please contact your local JVC customer support.
The power is off if there is no light on the earphone.
Check whether the power of the earphones can be turned on.
Turn on the power of the earphones
Touch and hold the touch sensor of the earphone that is not lighted up for about 3 seconds.
Touch sensor area
The L side of the earphone is used in the illustration above.
The power of the earphones is on if the L and R indicators are flashing (regardless of how the light flashes).
Select the state after checking
Return to the top of the page and re-select the pattern in which the indicators are flashing.
The charging case and earphones have run out of power.
Charge the earphones followed by reconnecting to check whether sound can be heard properly.
Charge the charging case and earphones
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Open the charging case
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Insert the earphones into the charging case
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Close the charging case
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Charge the charging case and earphones
After the earphones are inserted into the charging case, the power of the earphones will automatically turn off.
5V TYPE
The indicator on the charging case starts flashing, indicating that charging has started.
The indicators on the charging case flash while charging the charging case. When charging is complete, all indicators go out.
The indicators on the earphones light up while charging the earphones. When charging is complete, the indicators go out.
When charging the earphones or charging case that have not been used for a long period of time, it might take some time for the indicators to light up. Wait for the indicators to light up.
Click here if the indicators do not light up or start flashing ＞＞
When charging is complete, the indicators on the earphones will turn off.
Connecting to a Device
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Remove both earphones at the same time
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Turn on the BLUETOOTH connection setting of the device and select “JVC HA-A30T2”
Be careful not to touch the touch sensor area when taking them out.
Touch sensor area
The indicator on both earphones lights up and the power turns on.
After a short while, the indicator on one earphone will flash quickly and repeatedly and the indicator on the other earphone will flash twice slowly and repeatedly. The earphones are now ready for device pairing.
After taking out the earphones, move the L and R earphones close to the device to pair with.
JVC HA-A30T2
For some Android devices, perform connection by following the instructions on the pop-up display.
The earphones are connected to the device if the indicators on both sides of the earphones are flashing every 5 seconds.
Apps and Volume Control on the Connected Device
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Open an app and play
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Adjust the volume
Select the state after checking
Thank you for using Troubleshooting Guide.
If there is no sound although the indicators are flashing, return to the top of the page and re-select the pattern in which the indicators are flashing.
The earphones may not have been properly charged.
Please check the following.
Initializing the earphones and re-establishing the connection may help to solve the problem.
Follow the steps below to check whether there is any abnormality with the sound output.
Initializing
Start by deleting the registration information of this unit from the BLUETOOTH setting on the BLUETOOTH device. Charge the charging case.
Remove the earphones once if they are inserted into the charging case.
Follow the steps below to initialize the settings of both L and R earphones.
Start by initializing the L earphone.
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Insert the L earphone into the charging case
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Touch and hold the touch sensor area on the L side of the earphones for about 10 seconds
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Tap the touch sensor area twice
After a few seconds, the indicator on the L earphone and charging case will light up.
Click here if the indicators do not light up or start flashing ＞＞
Touch sensor area
Release your finger after the L indicator flashes quickly.
If the indicator does not flash, start over from step 1.
The indicator will stop flashing after 5 seconds. Tap the touch sensor twice while it is flashing.
The indicator for L earphone flashes slowly.
If the indicator does not flash, start over from step 1.
Next, initialize the R earphone.
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Insert the R earphone into the charging case
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Touch and hold the touch sensor area on the R side of the earphones for about 10 seconds
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Tap the touch sensor area twice
After few seconds, the indicator on the charging case lights up.
Touch sensor area
Release your finger after the R indicator flashes quickly.
If the indicator does not flash, start over from step 4.
The indicator will stop flashing after 5 seconds. Tap the touch sensor twice while it is flashing.
A short while after the indicator light of the R earphone flashes slowly, both the L and R indicators light up.
If both the L and R indicators do not light up and only one of them is flashing, repeat the steps from Step 1.
Complete the steps in 5 minutes. If you are unable to complete the steps, repeat the procedure from Step 1.
Finally, connect the L earphone with the R earphone.
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Remove both earphones at the same time
Be careful not to touch the touch sensor area when taking them out.
Touch sensor area
The indicator on both earphones lights up and the power turns on.
After a short while, the indicator on one earphone will flash quickly and repeatedly and the indicator on the other earphone will flash twice slowly and repeatedly. The earphones are now ready for device pairing.
After taking out the earphones, move the L and R earphones close to the device to pair with.
Connecting to a Device
Turn on the BLUETOOTH connection setting of the device and select “JVC HA-A30T2”
JVC HA-A30T2
For some Android devices, perform connection by following the instructions on the pop-up display.
The earphones are connected to the device if the indicators on both sides of the earphones are flashing every 5 seconds.
Apps and Volume Control on the Connected Device
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Open an app and play
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Adjust the volume