Noise canceling effect is not noticeable
The following describes possible solutions when the noise canceling effect is not noticeable. Follow the steps below to check whether the problem can be resolved.
The noise canceling function may have been turned off.
The noise canceling function can only be toggled on/off when the earphones are connected to a BLUETOOTH device.
Setting the noise canceling function
Touch the touch sensor area of the R earphone for about 1 second, and release your finger when you hear a beep sound.
Switching on/off the noise canceling function
1second
Touch sensor area
The function toggles on/off.
The audio guidance can be heard when the function is toggled on/off.
Select the state after checking
Thank you for using Troubleshooting Guide.
Adjusting the position of the earphone may improve the symptom.
Insert the earphones with the logo in the horizontal position. Rotate the earphones and adjust to the most comfortable angle.
Select the state after checking
Thank you for using Troubleshooting Guide.
Replacing the earpieces may improve the symptom.
The medium-size silicone ear pieces are attached when purchased.
To enjoy good sound quality, choose the most suitable earpieces from XS/S/M/L and fit them into your ears.
Using an ear piece that is not of the right size can result in a lack of bass or reduction of the noise canceling effect.
Check that the ear piece is securely attached as shown in the figure.
Correct
Wrong
If the ear piece is not securely attached, it may slipped off when in use and remain in your ear. If the ear piece remains in your ear, be careful not to push it further into your ear.
Select the state after checking
Thank you for using Troubleshooting Guide.
The effect may not be noticeable due to the surrounding environment.
The noise canceling function reduces the noise by generating sound that is exactly opposite in phase to the noise from the external environment.
Although the effect on low frequency noise such as noise from vehicles and air conditioners in a room is noticeable, it may not be as noticeable in a quiet place and with certain types of noise.
Move to another location and check the effect.