Unable to connect (pair) earphones

Connection is properly established when both earphones are flashing every 5 seconds.

Thank you for using Troubleshooting Guide.

The power is off if there is no light on the earphone.

Check whether the power of the earphones can be turned on.

Turn on the power of the earphones

With the light turned off, put on the earphone. Then, press and hold the touch sensor area for about three seconds.

Touch sensor area

The L side of the earphone is used in the illustration above.

The power of the earphones is on if the L and R indicators are flashing (regardless of how the light flashes).

Return to the top of the page and re-select the pattern in which the indicators are flashing.

The earphones have run out of power.

Charge the earphones followed by checking whether connection can be properly established.

Charging the earphones

Charge the charging case

charging_2_No-PC_charge_A3T + Charge 2 A3T

5V TYPE

Insert the earphones into the charging case

The earphones power off and charging starts.

During charging, the indicators on the earphones light up. Also, the indicator light on the charging case will turn on for a few seconds.

When charging the earphones or charging case that have not been used for a long period of time, it might take some time for the indicators to light up. Wait for the indicators to light up.

Click here if the indicators do not light up or start flashing ＞＞

When charging is complete, the indicators on the earphones will turn off.

Connecting to a Device

Remove both earphones at the same time

Be careful not to touch the touch sensor area when taking them out.

Touch sensor area

The indicator on both earphones lights up and the power turns on.

Wait for a short while for both indicators to flash quickly. The earphones are now ready for device pairing.

After taking out the earphones, move the L and R earphones close to the device to pair with.

Turn on the BLUETOOTH connection setting of the device and select “JVC HA-A3T”

JVC HA-A3T

Select a relevant earphone indicator state.

Connection is properly established when both earphones are flashing every 5 seconds.

Thank you for using Troubleshooting Guide.

Return to the top of the page and re-select the pattern in which the indicators are flashing.

The earphones may not have been properly charged.
Please check the following.

Unable to charge ＞＞

Restoring the earphones to the initial settings and re-establishing the connection may help to solve the problem.

Follow the steps below to check whether connection can be properly established.

Restoring settings to the initial state

Start by deleting the registration information of this unit from the BLUETOOTH setting on the BLUETOOTH device. Charge the charging case.

Insert the earphones into the charging case

After a few seconds, the indicators on the earphones and charging case will turn on.

Click here if the indicators do not light up or start flashing ＞＞

Touch and hold the touch sensor area on the L side of the earphones for about 15 seconds to initialize

Initializing_L_A3T + SPNV_initializing_A3T_L

Touch sensor area

Release your finger after the indicator on the L side blinks twice.

If the indicator does not flash, repeat step 2 from the beginning.

Touch and hold the touch sensor area on the R side of the earphones for about 15 seconds to initialize

Initializing_R_A3T + SPNV_initializing_A3T_R

Touch sensor area

Release your finger after the indicator on the R side blinks twice.

If the indicator doesn’t flash, perform the initialization process again from the start.

Remove both earphones at the same time

The indicator on both earphones lights up and the power turns on.

Wait for a short while for both indicators to flash quickly. The earphones are now ready for device pairing.

After taking out the earphones, move the L and R earphones close to the device to pair with.

Connecting to a Device

Turn on the BLUETOOTH connection setting of the device and select “JVC HA-A3T”

JVC HA-A3T

Select a relevant earphone indicator state.

Indicator on both earphones flashes every 5 seconds
Other indicator states

Check the state of the earphones.
Remove the earphones from the charging case and check the status of the indicators.

Connection is properly established when both earphones are flashing every 5 seconds.

Thank you for using Troubleshooting Guide.

The power is off if there is no light on the earphone.

With the light turned off, put on the earphone. Then, press and hold the touch sensor area for about three seconds.

Select the state after checking

Return to the top of the page and re-select the pattern in which the indicators are flashing.

The earphones have run out of power.

Select a relevant earphone indicator state.

Connection is properly established when both earphones are flashing every 5 seconds.

Thank you for using Troubleshooting Guide.

Return to the top of the page and re-select the pattern in which the indicators are flashing.

The earphones may not have been properly charged.
Please check the following.

Restoring the earphones to the initial settings and re-establishing the connection may help to solve the problem.

Turn on the BLUETOOTH connection setting of the device and select “JVC HA-A3T”

Select a relevant earphone indicator state.

Connection is properly established when both earphones are flashing every 5 seconds.

Thank you for using Troubleshooting Guide.

There seems to be a problem with the product.
If you require more assistance, please contact your local JVC customer support.

Unable to connect (pair) earphones

Check the state of the earphones.Remove the earphones from the charging case and check the status of the indicators.

Connection is properly established when both earphones are flashing every 5 seconds.

Thank you for using Troubleshooting Guide.

The power is off if there is no light on the earphone.

With the light turned off, put on the earphone. Then, press and hold the touch sensor area for about three seconds.

Select the state after checking

Return to the top of the page and re-select the pattern in which the indicators are flashing.

The earphones have run out of power.

Select a relevant earphone indicator state.

Connection is properly established when both earphones are flashing every 5 seconds.

Thank you for using Troubleshooting Guide.

Return to the top of the page and re-select the pattern in which the indicators are flashing.

The earphones may not have been properly charged.Please check the following.

Restoring the earphones to the initial settings and re-establishing the connection may help to solve the problem.

Turn on the BLUETOOTH connection setting of the device and select “JVC HA-A3T”

Select a relevant earphone indicator state.

Connection is properly established when both earphones are flashing every 5 seconds.

Thank you for using Troubleshooting Guide.

There seems to be a problem with the product.If you require more assistance, please contact your local JVC customer support.

Check the state of the earphones.
Remove the earphones from the charging case and check the status of the indicators.

The earphones may not have been properly charged.
Please check the following.

There seems to be a problem with the product.
If you require more assistance, please contact your local JVC customer support.