Unable to connect (pair) earphones

pairing_none

Check the state of the earphones.
Remove the earphones from the charging case and check the status of the indicators.

Connection is properly established if both sides of the earphones are flashing once every 5 seconds.

blue_flash_A6T
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The power is off if there is no light on the earphone.

Check whether the power of the earphones can be turned on.

Turn on the power of the earphones

Touch and hold the touch sensor of the earphone that is not lighted up for about 3 seconds.
PLAY_button_L_A6T + SPNV_Button L_A6T

Touch sensor area

The L side of the earphone is used in the illustration above.

The power of the earphones is on if the L and R indicators are flashing (regardless of how the light flashes).

Select the state after checking

Return to the top of the page and re-select the pattern in which the indicators are flashing.

The earphones have run out of power.

Charge the earphones followed by checking whether connection can be properly established.

Charging the earphones

  1. Charge the charging case

  2. charging_2_No-PC_charge_A6T + Charge_2_A6T

    5V TYPE

  3. Insert the earphones into the charging case

  4. charging_1_A6T
    charging_2_A6T

    The earphones power off and charging starts.

    During charging, the indicators on the earphones light up. Also, the indicator light on the charging case will turn on for about 3 seconds.

    When charging the earphones or charging case that have not been used for a long period of time, it might take some time for the indicators to light up. Wait for the indicators to light up.

    Click here if the indicators do not light up or start flashing >>

    When charging is complete, the indicators on the earphones will turn off.

Connecting to a Device

  1. Remove both earphones at the same time

  2. Be careful not to touch the touch sensor area when taking them out.

    Case_button_A6T + SPNV_Case_button_A6T

    Touch sensor area

    The indicators on both sides of the earphones start flashing and the power turns on.

    Wait for a short while. When the R indicator starts to flash twice and the L indicator starts to flash quickly, the earphones are ready for device pairing.

    After taking out the earphones, move the L and R earphones close to the device to pair with.

  3. Turn on the BLUETOOTH connection setting of the device and select “JVC HA-A6T”

  4. connecting_smp_1
    connecting_smp_2
    connecting_smp_3 + Device List JVC Nav

    JVC HA-A6T

Select a relevant earphone indicator state.

Connection is properly established if both sides of the earphones are flashing once every 5 seconds.

blue_flash_A6T
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Return to the top of the page and re-select the pattern in which the indicators are flashing.

The earphones may not have been properly charged.
Please check the following.

Unable to charge >>

Select the pattern in which the L earphone is flashing.

The L earphone is connected to the device but a connection error has occurred on the R earphone.

Power off and on the earphones again and check whether connection can be properly established.

Powering off and on again (when charging case is available)

  1. Insert the earphones into the charging case

  2. charging_1_A6T

    The earphones power off and charging starts.

    The indicators on the earphones light up when charging starts, and the indicator on the charging case lights up and flashes.

    When charging the earphones or charging case that have not been used for a long period of time, it might take some time for the indicators to light up. Wait for the indicators to light up.

  3. After the indicators on the earphones and charging case are lit, remove both sides of the earphones at the same time

  4. SPNV_connecting_A6T

    The indicators on both sides of the earphones start flashing and the power turns on.

    After taking out the earphones, move the L and R earphones close to the device to pair with.

    If the R earphone is not flashing once every 5 seconds, go to the section on “Other indicator states” at the bottom of the page.

Powering off and on again (when charging case is not available)

  1. Touch and hold the touch sensor of the earphone that is flashing for about 3 seconds to turn off the power

  2. The indicator light goes out.

    The power has already been turned off if the light is off before touching the touch sensor. Go to step “2” in this case.

    PLAY_button_LR_A6T + SPNV_Button LR_A6T

    Touch sensor area

  3. Touch and hold the touch sensor on both earphones for about 3 seconds to turn on the power

  4. When turning on the power, move the L and R earphones close to the device to pair with.

    PLAY_button_LR_A6T + SPNV_Button LR_A6T

    Touch sensor area

    After the power is turned on, the indicators on both sides of the earphones start flashing.

    After the power is turned on, move the L and R earphones close to the device to pair with.

    If the R earphone is not flashing once every 5 seconds, go to the section on “Other indicator states” at the bottom of the page.

When power of the earphones is turned on again, connection will be established automatically with a device that was previously paired.
If connection cannot be established, please try the following.

Connecting to a Device

    Turn on the BLUETOOTH connection setting of the device and select “JVC HA-A6T”
    connecting_smp_1
    connecting_smp_2
    connecting_smp_3 + Device List JVC Nav

    JVC HA-A6T

Select a relevant earphone indicator state.

Connection is properly established if both sides of the earphones are flashing once every 5 seconds.

blue_flash_A6T
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Restoring the earphones to the initial settings and re-establishing the connection may help to solve the problem.

Follow the steps below to check whether connection can be properly established.

Restoring settings to the initial state

    Start by deleting the registration information of this unit from the BLUETOOTH setting on the BLUETOOTH device. Charge the charging case.

  1. Insert the earphones into the charging case

  2. charging_1_A6T

    After a few seconds, the indicators on the earphones and charging case will turn on.

    charging_2_A6T

    Click here if the indicators do not light up or start flashing >>

  3. When the earphone indicator is lighting up, touch and hold the touch sensor area on the L side of the earphones for about 15 seconds to initialize

  4. Initializing_L_A6T + SPNV_initializing_A6T_L

    Touch sensor area

    Release your finger after the indicator on the L side blinks twice.

    If the earphone wobbles and the indicator turns off while pressing and holding for 15 seconds, start over from step 1.

    If the indicator does not flash, start over from step 1.

  5. When the earphone indicator is lighting up, touch and hold the touch sensor area on the R side of the earphones for about 15 seconds to initialize

  6. Initializing_R_A6T + SPNV_initializing_A6T_R

    Touch sensor area

    Release your finger after the indicator on the R side blinks twice.

    If the earphone wobbles and the indicator turns off while pressing and holding for 15 seconds, go back to step 1, and start over from step 3.

    If the indicator does not flash, go back to step 1, and repeat step 3 from the beginning.

  7. Remove both earphones at the same time

  8. SPNV_connecting_A6T

    The indicator on both earphones lights up and the power turns on.

    Wait for a short while. When the R indicator starts to flash twice and the L indicator starts to flash quickly, the earphones are ready for device pairing.

    After taking out the earphones, move the L and R earphones close to the device to pair with.

Connecting to a Device

    Turn on the BLUETOOTH connection setting of the device and select “JVC HA-A6T”
    connecting_smp_1
    connecting_smp_2
    connecting_smp_3 + Device List JVC Nav

    JVC HA-A6T

Select a relevant earphone indicator state.

Connection is properly established if both sides of the earphones are flashing once every 5 seconds.

blue_flash_A6T
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There seems to be a problem with the product.
If you require more assistance, please contact your local JVC customer support.

An error has occurred in the connection between the L earphone and the device.

Check whether connection can be properly established from the device.

Connecting to a Device

    Turn on the BLUETOOTH connection setting of the device and select “JVC HA-A6T”
    connecting_smp_1
    connecting_smp_2
    connecting_smp_3 + Device List JVC Nav

    JVC HA-A6T

Select a relevant earphone indicator state.

Connection is properly established if both sides of the earphones are flashing once every 5 seconds.

blue_flash_A6T
Thank you for using Troubleshooting Guide.
Restoring the earphones to the initial settings and re-establishing the connection may help to solve the problem.

Follow the steps below to check whether connection can be properly established.

Restoring settings to the initial state

    Start by deleting the registration information of this unit from the BLUETOOTH setting on the BLUETOOTH device. Charge the charging case.

  1. Insert the earphones into the charging case

  2. charging_1_A6T

    After a few seconds, the indicators on the earphones and charging case will turn on.

    charging_2_A6T

    Click here if the indicators do not light up or start flashing >>

  3. When the earphone indicator is lighting up, touch and hold the touch sensor area on the L side of the earphones for about 15 seconds to initialize

  4. Initializing_L_A6T + SPNV_initializing_A6T_L

    Touch sensor area

    Release your finger after the indicator on the L side blinks twice.

    If the earphone wobbles and the indicator turns off while pressing and holding for 15 seconds, start over from step 1.

    If the indicator does not flash, start over from step 1.

  5. When the earphone indicator is lighting up, touch and hold the touch sensor area on the R side of the earphones for about 15 seconds to initialize

  6. Initializing_R_A6T + SPNV_initializing_A6T_R

    Touch sensor area

    Release your finger after the indicator on the R side blinks twice.

    If the earphone wobbles and the indicator turns off while pressing and holding for 15 seconds, go back to step 1, and start over from step 3.

    If the indicator does not flash, go back to step 1, and repeat step 3 from the beginning.

  7. Remove both earphones at the same time

  8. SPNV_connecting_A6T

    The indicator on both earphones lights up and the power turns on.

    Wait for a short while. When the R indicator starts to flash twice and the L indicator starts to flash quickly, the earphones are ready for device pairing.

    After taking out the earphones, move the L and R earphones close to the device to pair with.

Connecting to a Device

    Turn on the BLUETOOTH connection setting of the device and select “JVC HA-A6T”
    connecting_smp_1
    connecting_smp_2
    connecting_smp_3 + Device List JVC Nav

    JVC HA-A6T

Select a relevant earphone indicator state.

Connection is properly established if both sides of the earphones are flashing once every 5 seconds.

blue_flash_A6T
Thank you for using Troubleshooting Guide.

There seems to be a problem with the product.
If you require more assistance, please contact your local JVC customer support.

The settings for the L earphone have been initialized.

Follow the steps below to check whether connection can be properly established.

Restoring settings to the initial state

  1. Insert the earphones into the charging case

  2. charging_1_A6T

    After a few seconds, the indicators on the earphones and charging case will turn on.

    charging_2_A6T

    Click here if the indicators do not light up or start flashing >>

  3. When the earphone indicator is lighting up, touch and hold the touch sensor area on the L side of the earphones for about 15 seconds to initialize

  4. Initializing_L_A6T + SPNV_initializing_A6T_L

    Touch sensor area

    Release your finger after the indicator on the L side blinks twice.

    If the earphone wobbles and the indicator turns off while pressing and holding for 15 seconds, start over from step 1.

    If the indicator does not flash, start over from step 1.

  5. When the earphone indicator is lighting up, touch and hold the touch sensor area on the R side of the earphones for about 15 seconds to initialize

  6. Initializing_R_A6T + SPNV_initializing_A6T_R

    Touch sensor area

    Release your finger after the indicator on the R side blinks twice.

    If the earphone wobbles and the indicator turns off while pressing and holding for 15 seconds, go back to step 1, and start over from step 3.

    If the indicator does not flash, go back to step 1, and repeat step 3 from the beginning.

  7. Remove both earphones at the same time

  8. SPNV_connecting_A6T

    The indicator on both earphones lights up and the power turns on.

    Wait for a short while. When the R indicator starts to flash twice and the L indicator starts to flash quickly, the earphones are ready for device pairing.

    After taking out the earphones, move the L and R earphones close to the device to pair with.

Connecting to a Device

    Turn on the BLUETOOTH connection setting of the device and select “JVC HA-A6T”
    connecting_smp_1
    connecting_smp_2
    connecting_smp_3 + Device List JVC Nav

    JVC HA-A6T

Select a relevant earphone indicator state.

Connection is properly established if both sides of the earphones are flashing once every 5 seconds.

blue_flash_A6T
Thank you for using Troubleshooting Guide.

There seems to be a problem with the product.
If you require more assistance, please contact your local JVC customer support.

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