Unable to turn on the power

power_none

The following describes possible solutions when the earphones do not power on.
Follow the steps below to check whether the problem can be solved.

The earphones may be out of battery.

Charge the earphones followed by checking whether the power can be turned on properly.

Charge the charging case

    Connect the charging cable provided to start charging.
    charging_2_No-PC_charge_A7T + Charge 2 A7T

    5V TYPE

    The indicator on the charging case flashes or lights up while charging is in progress.

    When charging the charging case that has not been used for a long period of time, it might take some time for the indicators to light up or flash. Wait for the indicators to light up or flash.

    When charging is complete, the indicator goes out.

Charging the earphones

    Insert the L and R earphones correctly and securely into the charging case.
    charging_A7T_1
    charging_A7T_2

    The earphones power off and charging starts.

    During charging, the indicators on the earphones light up. Also, the indicator light on the charging case will turn on for a few seconds.

    When charging the earphones that have not been used for a long period of time, it might take some time for the indicators to light up. Wait for the indicators to light up.

    Click here if the earphone indicators do not light up >>

    When charging is complete, the indicators on the earphones will turn off.

Checking whether power can be turned on

    Remove both earphones at the same time.
    connecting_A7T_1

    The power turns on, and the indicators on both sides of the earphones start flashing.

Select a relevant earphone indicator state.

Thank you for using Troubleshooting Guide.

The earphones may not have been properly charged due to poor contact.

Clean the contacts and check whether the earphones can be properly charged.

Cleaning the contacts

  1. Use a cotton swab to remove any dirt from the contacts of the earphones and charging case

  2. charging_A7T_4 + Connet Point A7T

    Charging terminals

    Dirt or dust attached to the contacts may result in poor contact and prevent charging from being performed properly.

Select the relevant state when the earphones are removed from the charging case after the contacts are cleaned and charging is complete

Thank you for using Troubleshooting Guide.

There seems to be a problem with the product.
If you require more assistance, please contact your local JVC customer support.

Top of page