Noise canceling effect is not noticeable
The following describes possible solutions when the noise canceling effect is not noticeable. Follow the steps below to check whether the problem can be resolved.
The noise canceling function may have been turned off.
With the power turned on, put the earphones on both ears to operate.
The noise canceling function can only be toggled on/off when the earphones are connected to a BLUETOOTH device.
Setting the noise canceling function
Tap the touch sensor area on the L side of the earphones quickly for 4 times
Touch sensor area
4x
Toggling on/off the noise canceling function
The function toggles on/off.
The audio guidance can be heard when the function is toggled on/off.
Select the state after checking
Thank you for using Troubleshooting Guide.
Adjusting the position of the earphone may improve the symptom.
Insert the earphones with the logo in the horizontal position. Rotate the earphones and adjust to the most comfortable angle.
Select the state after checking
Thank you for using Troubleshooting Guide.
Replacing the earpieces may improve the symptom.
The medium-size silicone ear pieces are attached when purchased.
Choose an appropriate ear piece from the five sizes (S, MS, M, ML and L) to enhance your listening experience and for the best fit.
Incorrect ear piece size can result in sound leakage and lack of bass.
Check that the ear piece is securely attached as shown in the figure.
If the ear piece is not securely attached, it may slipped off when in use and remain in your ear. If the ear piece remains in your ear, be careful not to push it further into your ear.
Select the state after checking
Thank you for using Troubleshooting Guide.
The effect may not be noticeable due to the surrounding environment.
The noise canceling function reduces the noise by generating sound that is exactly opposite in phase to the noise from the external environment.
Although the effect on low frequency noise such as noise from vehicles and air conditioners in a room is noticeable, it may not be as noticeable in a quiet place and with certain types of noise.
Move to another location and check the effect.