No sound from one side of the earphones
If no sound is heard from one side of the earphones, following the steps below may solve the problem.
Follow the steps to check whether there is any abnormality with the sound output.
If the power of the earphones is on, turn it off temporarily
With the earphones worn on the ears, touch and hold the touch sensor area of the L and R earphones for about five seconds. “Power Off” Is output from the audio guidance and the power turns off.
Touch sensor area
Insert the earphones into the charging case. Check that charging has started, and then remove from the charging case.
Select the state after checking
Thank you for using Troubleshooting Guide.
Initializing the earphones and re-establishing the connection may help to solve the problem.
Follow the steps below to check whether there is any abnormality with the sound output.
Initializing
First of all, go to the Bluetooth settings of the device to be connected and delete the information of this unit that is registered on it.
Charge the charging case beforehand.
Remove the earphones once if they are inserted into the charging case.
Follow the steps below to initialize the settings of both the L and R earphones at the same time.
-
Insert the earphones into the charging case
-
When the indicators for the earphones are lit, tap the touch sensor area on both L and R earphones at the same time 6 times in a row.
-
While the indicator is flashing, touch and hold the touch sensor area on both L and R earphones at the same time for about 1 second.
After a few seconds, the indicators for the earphones and charging case will light up.
Indicators for the earphones
Indicators for the charging case
Touch sensor area
Indicators for the earphones
The indicators for the earphones start to flash quickly.
If the indicators do not flash quickly, remove both earphones from the charging case, and start over again from step 1.
The indicator will stop flashing after 10 seconds. Touch and hold the touch sensor for about 1 second while it is flashing.
Touch sensor area
Indicators for the earphones
The L and R earphones are automatically connected inside the charging case.
After initialization is complete, the L and R indicators for the earphones will flash twice slowly.
After initialization is complete, charging of the earphones will resume, and the indicators for the earphones will turn on or go off.
Connecting to a Device
-
Insert the earphones into the charging case
-
Touch and hold the touch sensor area of the L and R earphones for about five seconds
The indicators for the earphones light up.
Indicators for the earphones
Touch sensor area
Indicators for the earphones
The indicators for the earphones start to flash quickly.
If the indicators for the earphones do not flash quickly, close the lid of the charging case, open it again, followed by tapping and holding the touch sensor on both the L (left) and R (right) earphones for about 5 seconds.
If a pop-up display appears on your Android device, perform connection by following the instructions on the display.
In other cases, try the steps below.
Turn on the BLUETOOTH connection setting of the device and select this unit
JVC WOOD masterpiece
Check the screen on the Bluetooth device to confirm whether connection is successful.
When connection is established, the L and R indicators for the earphones will start to flash slowly.
Once connection has been established, removing the earphones from the charging case turns on the power and they can now be used for listening to music.
Apps and Volume Control on the Connected Device
-
Open an app and play
-
Adjust the volume
