The following error messages are displayed when the live streaming setting is incorrect, or when the connection is lost during live streaming.
Error message |
Status |
Action |
---|---|---|
Invalid Address |
The IP address format is incorrect. The domain name cannot be converted into the IP address. |
Enter the IP address, host name or URL of the destination correctly. |
Multicast Is Not Supported |
An IP multicast address was set. |
Use an IP address that is not a multicast address. |
Cannot Connect to Receiver |
Establishment of connection with TCP failed. |
Ensure that the recipient’s device is set to TCP. Set Type to “MPEG2-TS/UDP”. |
TCP Disconnected |
TCP connection is lost. |
Check to ensure that there is no abnormality in the decoder, or network connection device and cables, followed by establishing the connection again. |
Not Enough Bandwidth |
The communication bandwidth is narrower than the average bit rate. The network bandwidth is insufficient, and packets are discarded. |
Lower the resolution/picture quality of the video to be distributed. Consider switching to the use of a stable network, such as wired LAN. |
Connection Timeout |
Timeout for connection via ZIXI. |
Set [Destination Address] and [Destination Port] correctly. |
Authorization Failed |
Authentication of connection via ZIXI failed. |
Set [Stream ID] and [Password] correctly. |
Connection Error |
Connection via “ZIXI” or “RTMP” failed. |
Check whether a different camera with an identical stream ID is connected. Set [Destination URL] and [Stream Key] correctly. |
Disconnected |
“ZIXI” or “RTMP” connection is lost. |
Check whether there is abnormality with the network connection device, cables, etc., and try to re-establish the connection. |