No sound from both sides of the earphones
If no sound is heard from both sides of the earphones, following the steps below may solve the problem.
Follow the steps to check whether there is any abnormality with the sound output.
If the power of the earphones is on, turn it off temporarily
With the earphones worn on the ears, touch and hold the touch sensor area of the L and R earphones for about five seconds. “Power Off” Is output from the audio guidance and the power turns off.
Touch sensor area
Insert the earphones into the charging case. Check that charging has started, and then remove from the charging case.
Select the state after checking
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Check whether connection with the Bluetooth device is successful.
Checking the Screen on the Connected Device
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Turn on the Bluetooth setting of the device to be connected
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Remove both earphones at the same time
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Display the Bluetooth setting screen of the device you want to connect and check whether it is connected to the earphones
Be careful not to touch the touch sensor area when taking them out.
Touch sensor area
Indicators for the earphones
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Select the state after checking
Check the app settings and volume.
Apps and Volume Control on the Connected Device
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Open an app and play
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Adjust the volume
Select the state after checking
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Initializing the earphones and re-establishing the connection may help to solve the problem.
Follow the steps below to check whether there is any abnormality with the sound output.
Initializing
First of all, go to the Bluetooth settings of the device to be connected and delete the information of this unit that is registered on it.
Charge the charging case beforehand.
Remove the earphones once if they are inserted into the charging case.
Follow the steps below to initialize the settings of both the L and R earphones at the same time.
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Insert the earphones into the charging case
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When the indicators for the earphones are lit, tap the touch sensor area on both L and R earphones at the same time 6 times in a row.
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While the indicator is flashing, touch and hold the touch sensor area on both L and R earphones at the same time for about 1 second.
After a few seconds, the indicators for the earphones and charging case will light up.
Indicators for the earphones
Indicators for the charging case
Touch sensor area
Indicators for the earphones
The indicators for the earphones start to flash quickly.
If the indicators do not flash quickly, remove both earphones from the charging case, and start over again from step 1.
The indicator will stop flashing after 10 seconds. Touch and hold the touch sensor for about 1 second while it is flashing.
Touch sensor area
Indicators for the earphones
The L and R earphones are automatically connected inside the charging case.
After initialization is complete, the L and R indicators for the earphones will flash twice slowly.
After initialization is complete, charging of the earphones will resume, and the indicators for the earphones will turn on or go off.
Connecting to a Device
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Insert the earphones into the charging case
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Touch and hold the touch sensor area of the L and R earphones for about five seconds
The indicators for the earphones light up.
Indicators for the earphones
Touch sensor area
Indicators for the earphones
The indicators for the earphones start to flash quickly.
If the indicators for the earphones do not flash quickly, close the lid of the charging case, open it again, followed by tapping and holding the touch sensor on both the L (left) and R (right) earphones for about 5 seconds.
If a pop-up display appears on your Android device, perform connection by following the instructions on the display.
In other cases, try the steps below.
Turn on the BLUETOOTH connection setting of the device and select this unit
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Check the screen on the Bluetooth device to confirm whether connection is successful.
When connection is established, the L and R indicators for the earphones will start to flash slowly.
Once connection has been established, removing the earphones from the charging case turns on the power and they can now be used for listening to music.
Apps and Volume Control on the Connected Device
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Open an app and play
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Adjust the volume
Select the state after checking
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There seems to be a problem with the product.
If you require more assistance, please contact your local JVC customer support.
The power of the earphones may not be on.
Check whether the power of the earphones can be turned on.
Turn on the power of the earphones
With the earphones worn on the ears, touch and hold the touch sensor area of the earphones for about five seconds.
Touch sensor area
The L side of the earphone is used in the illustration above.
When power is turned on, “Power On” is output from the audio guidance.
Select the state after checking
Check whether connection with the Bluetooth device is successful.
Checking the Screen on the Connected Device
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Turn on the Bluetooth setting of the device to be connected
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Remove both earphones at the same time
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Display the Bluetooth setting screen of the device you want to connect and check whether it is connected to the earphones
Be careful not to touch the touch sensor area when taking them out.
Touch sensor area
Indicators for the earphones
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Check the app settings and volume.
Apps and Volume Control on the Connected Device
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Open an app and play
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Adjust the volume
Select the state after checking
Thank you for using Troubleshooting Guide.
Initializing the earphones and re-establishing the connection may help to solve the problem.
Follow the steps below to check whether there is any abnormality with the sound output.
Initializing
First of all, go to the Bluetooth settings of the device to be connected and delete the information of this unit that is registered on it.
Charge the charging case beforehand.
Remove the earphones once if they are inserted into the charging case.
Follow the steps below to initialize the settings of both the L and R earphones at the same time.
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Insert the earphones into the charging case
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When the indicators for the earphones are lit, tap the touch sensor area on both L and R earphones at the same time 6 times in a row.
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While the indicator is flashing, touch and hold the touch sensor area on both L and R earphones at the same time for about 1 second.
After a few seconds, the indicators for the earphones and charging case will light up.
Indicators for the earphones
Indicators for the charging case
Touch sensor area
Indicators for the earphones
The indicators for the earphones start to flash quickly.
If the indicators do not flash quickly, remove both earphones from the charging case, and start over again from step 1.
The indicator will stop flashing after 10 seconds. Touch and hold the touch sensor for about 1 second while it is flashing.
Touch sensor area
Indicators for the earphones
The L and R earphones are automatically connected inside the charging case.
After initialization is complete, the L and R indicators for the earphones will flash twice slowly.
After initialization is complete, charging of the earphones will resume, and the indicators for the earphones will turn on or go off.
Connecting to a Device
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Insert the earphones into the charging case
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Touch and hold the touch sensor area of the L and R earphones for about five seconds
The indicators for the earphones light up.
Indicators for the earphones
Touch sensor area
Indicators for the earphones
The indicators for the earphones start to flash quickly.
If the indicators for the earphones do not flash quickly, close the lid of the charging case, open it again, followed by tapping and holding the touch sensor on both the L (left) and R (right) earphones for about 5 seconds.
If a pop-up display appears on your Android device, perform connection by following the instructions on the display.
In other cases, try the steps below.
Turn on the BLUETOOTH connection setting of the device and select this unit
JVC WOOD masterpiece
Check the screen on the Bluetooth device to confirm whether connection is successful.
When connection is established, the L and R indicators for the earphones will start to flash slowly.
Once connection has been established, removing the earphones from the charging case turns on the power and they can now be used for listening to music.
Apps and Volume Control on the Connected Device
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Open an app and play
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Adjust the volume
Select the state after checking
Thank you for using Troubleshooting Guide.
There seems to be a problem with the product.
If you require more assistance, please contact your local JVC customer support.
The charging case and earphones have run out of power.
Charge the earphones followed by reconnecting to check whether sound can be heard properly.
Charge the charging case and earphones
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Charge the charging case
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Insert the earphones into the charging case
5V TYPE
Indicators for the earphones
Indicators for the charging case
Make sure to close the lid of the charging case.
During charging of the charging case, the indicators for the charging case will remain lit or flashing. When charging is complete, all indicators go out.
The indicators for the earphones will remain lit while charging of the earphones is in progress. When charging is complete, the light of indicators goes out.
When charging the earphones or charging case that have not been used for a long period of time, it might take some time for the indicators to light up. Wait for the indicators to light up.
Click here if the indicators do not light up or start flashing ＞＞
Connecting to a Device
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Insert the earphones into the charging case
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Touch and hold the touch sensor area of the L and R earphones for about five seconds
The indicators for the earphones light up.
Indicators for the earphones
Touch sensor area
Indicators for the earphones
The indicators for the earphones start to flash quickly.
If the indicators for the earphones do not flash quickly, close the lid of the charging case, open it again, followed by tapping and holding the touch sensor on both the L (left) and R (right) earphones for about 5 seconds.
If a pop-up display appears on your Android device, perform connection by following the instructions on the display.
In other cases, try the steps below.
Turn on the BLUETOOTH connection setting of the device and select this unit
JVC WOOD masterpiece
Check the screen on the Bluetooth device to confirm whether connection is successful.
When connection is established, the L and R indicators for the earphones will start to flash slowly.
Once connection has been established, removing the earphones from the charging case turns on the power and they can now be used for listening to music.
Apps and Volume Control on the Connected Device
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Open an app and play
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Adjust the volume