Unable to connect using the multipoint (connect the second device)

Multipoint

*Multipoint is a function to answer incoming calls from two devices. You cannot connect 3 or more devices at once.

First, check whether the first device is properly connected.

With both this unit and the device turned on, check that the first device is properly connected.
Multi_Point_Connected_1 + Device List Multi Point Connected 1

First Device

JVC WOOD masterpiece

Connected already

Select the state after checking

Connect to the second device.

Follow the steps below to check whether connection can be established.

Connecting to the second device

  1. Set the Bluetooth setting of the first device to “OFF”.

    2. Multi_Point_Connecting_1 + Device List Multi Settings 1

    First Device

    Multi_Point_Connecting_4

  2. Place the earphones in the charging case.

    3. The indicators for the earphones light up.

    Set_in_case_FW5000T + SPNV_Set_in_case_FW5000T

    Indicators for the earphones

  3. Touch and hold the touch sensor on both the L (left) and R (right) earphones for about 5 seconds.

    4. Case_sensor_LR_FW5000T + Case_sensor_LR_FW5000T

    Touch sensor area

    Indicators for the earphones

    Both L and R indicators for the earphones flash quickly and repeatedly, indicating that they are in the pairing mode.

    If the indicators for the earphones do not flash quickly, close the lid of the charging case, open it again, followed by tapping and holding the touch sensor on both the L (left) and R (right) earphones for about 5 seconds.

    connecting_FW5000T

  4. Pair the System with the second BLUETOOTH device.

    5. Device_List_Multi_Point_2 + Device_List_Multi_Point_JVC_WOOD_masterpiece_2

    Second Device

    JVC WOOD masterpiece

    When connection is established, the L and R indicators for the earphones will start to flash slowly.

    blue_flash_FW5000T

  5. Take out both earphones from the charging case and wear them in your ears.

    6. Power_ON_FW5000T

  6. Set the Bluetooth setting of the first device to “On”. If it is not reconnected automatically, select this earphone unit again.

    7. Multi_Point_Connecting_1 + Device List Multi Settings 1

    First Device

    Multi_Point_Connecting_2

    When the connection with two devices is complete, you will hear “Device Two Connected”.

Check whether “Connected already” is displayed on both devices.
Multi_Point_Connected_2 + Device List Multi Point Connected 2

First Device

Second Device

JVC WOOD masterpiece

JVC WOOD masterpiece

Connected already

Connected already

Select the state after checking

Connection is complete.
Thank you for using Troubleshooting Guide.

Perform the operations again from the start.

Check here to repeat the operations ＞＞

If you are unable to connect even after repeating the operations, follow the steps below to check whether connection can be established.

Initializing

First of all, go to the Bluetooth settings of the device to be connected and delete the information of this unit that is registered on it.

Charge the charging case beforehand.

Remove the earphones once if they are inserted into the charging case.

Follow the steps below to initialize the settings of both the L and R earphones at the same time.

  1. Insert the earphones into the charging case

    2. Charging_1_FW5000T

    After a few seconds, the indicators for the earphones and charging case will light up.

    Charging_2_FW5000T + SPNV_Charging_2_FW5000T

    Indicators for the earphones

    Indicators for the charging case

  2. When the indicators for the earphones are lit, tap the touch sensor area on both L and R earphones at the same time 6 times in a row.

    3. Case_sensor_LR_FW5000T + SPNV_Case_sensor_LR_FW5000T

    Touch sensor area

    Indicators for the earphones

    The indicators for the earphones start to flash quickly.

    If the indicators do not flash quickly, remove both earphones from the charging case, and start over again from step 1.

  3. While the indicator is flashing, touch and hold the touch sensor area on both L and R earphones at the same time for about 1 second.

    4. The indicator will stop flashing after 10 seconds. Touch and hold the touch sensor for about 1 second while it is flashing.

    Case_sensor_LR_FW5000T + SPNV_Case_sensor_LR_FW5000T

    Touch sensor area

    Indicators for the earphones

    The L and R earphones are automatically connected inside the charging case.

    After initialization is complete, the L and R indicators for the earphones will flash twice slowly.

    After initialization is complete, charging of the earphones will resume, and the indicators for the earphones will turn on or go off.

    connecting_2_FW5000T

Connecting to the first device

  1. Insert the earphones into the charging case

    2. The indicators for the earphones light up.

    Set_in_case_FW5000T + SPNV_Set_in_case_FW5000T

    Indicators for the earphones

  2. Touch and hold the touch sensor area of the L and R earphones for about five seconds

    3. Case_sensor_LR_FW5000T + SPNV_Case_sensor_LR_FW5000T

    Touch sensor area

    Indicators for the earphones

    The indicators for the earphones start to flash quickly.

    If the indicators for the earphones do not flash quickly, close the lid of the charging case, open it again, followed by tapping and holding the touch sensor on both the L (left) and R (right) earphones for about 5 seconds.

    connecting_FW5000T

    If a pop-up display appears on your Android device, perform connection by following the instructions on the display.

    In other cases, try the steps below.

    Turn on the BLUETOOTH connection setting of the device and select this unit
    connecting_smp_1
    connecting_smp_2
    connecting_smp_3 + Device_List_JVC_WOOD_masterpiece_Nav

    JVC WOOD masterpiece

    Check the screen on the Bluetooth device to confirm whether connection is successful.

    When connection is established, the L and R indicators for the earphones will start to flash slowly.

    Once connection has been established, removing the earphones from the charging case turns on the power and they can now be used for listening to music.

Connecting to the second device

  1. Set the Bluetooth setting of the first device to “OFF”.

    2. Multi_Point_Connecting_1 + Device List Multi Settings 1

    First Device

    Multi_Point_Connecting_4

  2. Place the earphones in the charging case.

    3. The indicators for the earphones light up.

    Set_in_case_FW5000T + SPNV_Set_in_case_FW5000T

    Indicators for the earphones

  3. Touch and hold the touch sensor on both the L (left) and R (right) earphones for about 5 seconds.

    4. Case_sensor_LR_FW5000T + Case_sensor_LR_FW5000T

    Touch sensor area

    Indicators for the earphones

    Both L and R indicators for the earphones flash quickly and repeatedly, indicating that they are in the pairing mode.

    If the indicators for the earphones do not flash quickly, close the lid of the charging case, open it again, followed by tapping and holding the touch sensor on both the L (left) and R (right) earphones for about 5 seconds.

    connecting_FW5000T

  4. Pair the System with the second BLUETOOTH device.

    5. Device_List_Multi_Point_2 + Device_List_Multi_Point_JVC_WOOD_masterpiece_2

    Second Device

    JVC WOOD masterpiece

    When connection is established, the L and R indicators for the earphones will start to flash slowly.

    blue_flash_FW5000T

  5. Take out both earphones from the charging case and wear them in your ears.

    6. Power_ON_FW5000T

  6. Set the Bluetooth setting of the first device to “On”. If it is not reconnected automatically, select this earphone unit again.

    7. Multi_Point_Connecting_1 + Device List Multi Settings 1

    First Device

    Multi_Point_Connecting_2

    When the connection with two devices is complete, you will hear “Device Two Connected”.

Check whether “Connected already” is displayed on both devices.
Multi_Point_Connected_2 + Device List Multi Point Connected 2

First Device

Second Device

JVC WOOD masterpiece

JVC WOOD masterpiece

Connected already

Connected already

Select the state after checking

Connection is complete.
Thank you for using Troubleshooting Guide.

There seems to be a problem with the product.
If you require more assistance, please contact your local JVC customer support.

Try again from connecting the first device.
User manual (online manual)
→Connecting (Power On)

Top of page