Unable to connect using the multipoint (connect the second device)

Multipoint

*Multipoint is a function to answer incoming calls from two devices. You cannot connect 3 or more devices at once.

First, check whether the first device is properly connected.

With both this unit and the device turned on, check that the first device is properly connected.
Multi_Point_Connected_1 + Device List Multi Point Connected 1

First Device

JVC HA-NP1T

Connected already

Select the state after checking

Connect to the second device.

Follow the steps below to check whether connection can be established.

Connecting to the second device

  1. Set the Bluetooth setting of the first device to “OFF”.

    2. Multi_Point_Connecting_1 + Device List Multi Settings 1

    First Device

    Multi_Point_Connecting_4

  2. Insert the earphones into the charging case, and take them out.

    3. Power_OFF_NP1T
    Case_button_LR_NP1T

    Wait for a short while. The indicator on one of the earphones will flash quickly and repeatedly. The indicator on the other earphone starts to flash twice every 5 seconds, and a voice message saying “Pairing” can be heard.

    connecting_0.3_2_NP1T

  3. Pair the System with the second BLUETOOTH device.

    4. Device_List_Multi_Point_2 + Device_List_Multi_Point_JVC_2

    Second Device

    JVC HA-NP1T

    The indicator starts to flash every 5 seconds when the earphones are successfully connected.

    blue_flash_NP1T

  4. Set the Bluetooth setting of the first device to “On”. If it is not reconnected automatically, select this earphone unit again.

    5. Multi_Point_Connecting_1 + Device List Multi Settings 1

    First Device

    Multi_Point_Connecting_2

    When the connection to the second Bluetooth device is complete, the indicator will flash every 5 seconds.

    blue_flash_NP1T
Check whether “Connected already” is displayed on both devices.
Multi_Point_Connected_2 + Device List Multi Point Connected 2

First Device

Second Device

JVC HA-NP1T

JVC HA-NP1T

Connected already

Connected already

Select the state after checking

Connection is complete.
Thank you for using Troubleshooting Guide.

Perform the operations again from the start.

Check here to repeat the operations ＞＞

If you are unable to connect even after repeating the operations, follow the steps below to check whether connection can be established.

Initializing

First of all, go to the Bluetooth settings of the device to be connected and delete the information of this unit that is registered on it.

Charge the charging case beforehand.

Follow the steps below to initialize the settings of both L and R earphones.

  1. Remove the L earphone from the charging case

    2. Case_button_L_NP1T

    Make sure that the Bluetooth device is not connected (the indicator flashes twice every 5 seconds, or flashes quickly repeatedly).

  2. Press the button 3 times (for the third time, keep pressing until the indicator lights up)

    3. Release your finger after the indicator lights up.

    Initializing_L_NP1T + Initializing_L_NP1T

    Button

    Release your finger after the indicator lights up.

    Press and hold

    The indicator lights up for 5 seconds.

  3. Press the button twice quickly while the indicator is lighting up

    4. Initializing_L_2_NP1T

    The indicator will flash and then go out, and the power will be turned off.

    If the button is not pressed twice in time, the earphones will return to the condition in step 1. Repeat again from step 2.

  4. Insert the L earphone into the charging case

    5. Initializing_2_NP1T

  5. Remove the R earphone from the charging case

    6. Initializing_3_NP1T

    Make sure that the Bluetooth device is not connected (the indicator flashes twice every 5 seconds, or flashes quickly repeatedly).

  6. Press the button 3 times (for the third time, keep pressing until the indicator lights up)

    7. Release your finger after the indicator lights up.

    Initializing_R_NP1T + Initializing_R_NP1T

    Button

    Release your finger after the indicator lights up.

    Press and hold

    The indicator lights up for 5 seconds.

  7. Press the button twice quickly while the indicator is lighting up

    8. Initializing_R_2_NP1T

    The indicator will flash and then go out, and the power will be turned off.

    If the button is not pressed twice in time, the earphones will return to step 5. Repeat again from step 6.

  8. Insert the R earphone into the charging case

    9. Initializing_4_NP1T

  9. Remove the earphones from the charging case and place them so that the L and R earphones are placed next to each other

    10. connecting_LR_1_NP1T

    The L and R indicators light up and the power turns on.

    Wait for a short while for the indicator on one earphone to flash quickly and the indicator on the other earphone to flash twice in every 5 seconds. The earphones are now ready for device pairing.

    connecting_LR_2_NP1T

    After taking out the earphones, move the L and R earphones close to the device to pair with.

Connecting to the first device

If a pop-up display appears on your Android device, perform connection by following the instructions on the display.

In other cases, try the steps below.

    Turn on the BLUETOOTH connection setting of the device and select this unit
    Multi_Point_Connecting_1 + Device List Multi Settings 1

    First Device

    Multi_Point_Connecting_2
    Multi_Point_Connecting_3 + Device List Multi Point JVC

    JVC HA-NP1T

    blue_flash_NP1T

    The earphones are connected to the device if the indicators on both sides of the earphones are flashing every 5 seconds.

Connecting to the second device

  1. Set the Bluetooth setting of the first device to “OFF”.

    2. Multi_Point_Connecting_1 + Device List Multi Settings 1

    First Device

    Multi_Point_Connecting_4

  2. Insert the earphones into the charging case, and take them out.

    3. Power_OFF_NP1T
    Case_button_LR_NP1T

    Wait for a short while. The indicator on one of the earphones will flash quickly and repeatedly. The indicator on the other earphone starts to flash twice every 5 seconds, and a voice message saying “Pairing” can be heard.

    connecting_0.3_2_NP1T

  3. Pair the System with the second BLUETOOTH device.

    4. The indicator starts to flash every 5 seconds when the earphones are successfully connected.

    blue_flash_NP1T

  4. Set the Bluetooth setting of the first device to “On”. If it is not reconnected automatically, select this earphone unit again.

    5. Multi_Point_Connecting_1 + Device List Multi Settings 1

    First Device

    Multi_Point_Connecting_2

    When the connection to the second Bluetooth device is complete, the indicator will flash every 5 seconds.

    blue_flash_NP1T
Check whether “Connected already” is displayed on both devices.
Multi_Point_Connected_2 + Device List Multi Point Connected 2

First Device

Second Device

JVC HA-NP1T

JVC HA-NP1T

Connected already

Connected already

Select the state after checking

Connection is complete.
Thank you for using Troubleshooting Guide.

There seems to be a problem with the product.
If you require more assistance, please contact your local JVC customer support.

Try again from connecting the first device.
User manual (online manual)
→Connecting (Power On)

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