If no sound is heard from one side of the earphones or the earphones cannot be connected to your BLUETOOTH device, restoring the settings of earphones to the initial state may solve the problem.

Information of all the paired devices will be deleted (initialized). Perform pairing again from the start.

Start by deleting the registration information of this unit from the BLUETOOTH setting on the BLUETOOTH device. Charge the charging case.

Remove the earphones once if they are inserted into the charging case.

To restore the factory settings, follow the steps below to initialize the settings of both the L and R earphones.

1Insert the L and R earphones into the charging case.

2Remove both earphones from the charging case and place only the L earphone back in again.

3Wait for a few seconds and check that charging of the L earphone has started. During charging, the indicators on the earphones light up.

4While the L earphone is charging, touch and hold the touch sensor area on the L earphone for about 15 seconds. Release your finger as the L indicator will flash twice.

Touch sensor area

If the indicator does not flash after tapping, repeat step 4 from the beginning.

5Insert the R earphone into the charging case.

6While the R earphone is charging, touch and hold the touch sensor area on the R earphone for about 15 seconds. Release your finger as the R indicator will flash twice.

Touch sensor area

If the indicator does not flash after tapping, repeat step 6 from the beginning.

7Remove the earphones from the charging case and set the L and R earphones side by side.

The L and R indicators light up and the power turns on.

8After a short while, the L indicator starts to flash quickly and repeatedly. The R indicator flashes every 5 seconds.

The settings are restored to the initial state (factory default).

When the L indicator flashes quickly, the earphones are now ready for device pairing. Pair the earphones with a device. Pairing (Registering a device)