If no sound is heard from one side of the earphones or the earphones cannot be connected to your BLUETOOTH device, restoring the settings of earphones to the initial state may solve the problem.

Information of all the paired devices will be deleted (initialized). Perform pairing again from the start.

Start by deleting the registration information of this unit from the BLUETOOTH setting on the BLUETOOTH device. Charge the charging case.

1Insert the L and R earphones into the charging case.

2While the L earphone is charging, touch and hold the touch sensor area on the L earphone for about 10 seconds. When the L indicator lights up in white, tap the touch sensor area on the L earphone 3 times quickly.

After the L indicator flashes 3 times in white, the light will go off and the unit will return to charging status.

If the indicator does not flash in white after tapping, repeat step 2 from the beginning.

3While the R earphone is charging, touch and hold the touch sensor area on the R earphone for about 10 seconds. When the R indicator lights up in white, tap the touch sensor area on the R earphone 3 times quickly.

After the R indicator flashes 3 times in white, the light will go off and the unit will return to charging status.

If the indicator does not flash in white after tapping, repeat step 3 from the beginning.

4Take out the earphones from the charging case.

The L and R indicators light up and the power turns on.

5After a while, the L and R indicators flash slowly in red. The L indicator starts to flash quickly and alternately between red and white.

The settings are restored to the initial state (factory default).

When the L indicator flashes quickly and alternately in red and white, the earphones are now ready for device pairing. Pair the earphones with a device. Pairing (Registering a device)