> Troubleshooting




Unable to pair

Do not release the Maru button until the indicator flashes alternately in red and blue.

When pairing, make sure the BLUETOOTH device is within 1 m of your headphones.

Turn on the BLUETOOTH device and enable pairing.

Delete the pairing information on the BLUETOOTH device list and perform pairing again.

The indicator flashes in red and connection cannot be completed

Turn on the BLUETOOTH device, enable its Bluetooth function and select this unit from the BLUETOOTH device list.

After connecting to this unit, the BLUETOOTH device connected does not function immediately

Depending on the BLUETOOTH device connected, even when the indicator turns blue after connecting to this unit, the BLUETOOTH device may not function immediately due to the time lag in the connection operation. Wait for a few seconds and try operating again.

The volume is low or the sound is unpleasant

Increase the volume on this unit or the BLUETOOTH device connected.

Insert the ear pieces more securely.

Change the size of the earpieces.Audio operation

The sound is distorted

Adjust the volume on the BLUETOOTH device connected so that there is no distortion, and then adjust the volume on this unit.

Re-charge unit.Charging

The sound is choppy and there is noise

Change the position of the BLUETOOTH device connected to a position and direction where communication is stable.

Try reducing the number of apps running on the BLUETOOTH device connected.

Charge this unit.Charging

The System does not work correctly

Hold down the Maru button for at least 15 seconds to reset it.