> Troubleshooting




Unable to pair

Do not release the Icon Power button until the indicator flashes alternately in red and blue.

When pairing, make sure the BLUETOOTH device is within 1 m of your headphones.

Turn on the BLUETOOTH device and enable pairing.

Delete the pairing information on the BLUETOOTH device list and perform pairing again.

Refer to the page on connection. Connecting

The indicator flashes in red and connection cannot be completed

Turn on the BLUETOOTH device, enable its Bluetooth function and select this unit from the BLUETOOTH device list.

After connecting to this unit, the BLUETOOTH device connected does not function immediately

Depending on the BLUETOOTH device connected, even when the indicator turns blue after connecting to this unit, the BLUETOOTH device may not function immediately due to the time lag in the connection operation. Wait for a few seconds and try operating again.

The volume is low or the sound is unpleasant

Increase the volume on this unit or the BLUETOOTH device connected.

The sound is distorted

Adjust the volume on the BLUETOOTH device connected so that there is no distortion, and then adjust the volume on this unit.

Re-charge unit. Charging

The noise canceling function is not very effective

Check that the NC switch is set to ON.

The noise canceling function is less effective depending on the type of noise. Using the noise canceling function mainly helps to reduce ambient noises such as noise in a vehicle and noise from air conditioners in a room.

The sound is choppy and there is noise

Change the position of the BLUETOOTH device connected to a position and direction where communication is stable.

Try reducing the number of apps running on the BLUETOOTH device connected.

Charge this unit. Charging

The System does not work correctly

Press the Icon Power button for 20 seconds or more to reset the System.

Unable to turn on the power

Charge this unit. Charging

Unable to charge (charging case)

Make sure that the USB cable is plugged in all the way.

Please charge within the charging temperature range.

Charging is slow.

Check that the NC switch is set to OFF.