Troubleshooting

Symptom	Action
Power does not turn on.	Is the AC adapter properly connected? Is the battery charged? Is the power turned on immediately after it is turned off? Make sure to wait for an interval of at least 5 seconds before turning on the power again.
Unable to start recording.	Is the record trigger button/lock switch on the handle turned on? Is the write-protect switch of the SD card turned on? Make sure that the write-protect switch is turned off. Write-Protect Switch on the SD Card Is the camera recorder set to the Camera mode? Use the [MODE] selection button to switch to the Camera mode. Operation Modes Is the SD card inserted compatible with the recording format? Selecting a Video Format 4GB File Spanning(SDXC)
Camera image is not output on the LCD monitor and viewfinder screen.	Is the camera recorder set to the Camera mode? Use the [MODE] selection button to switch to the Camera mode. Operation Modes
Playback does not start after selecting a clip thumbnail and pressing the Set button ( ).	Is the selected clip a playable clip? Playback is not possible if the clip has a different video format setting.
Images on the LCD monitor and viewfinder screen appear dark or blurred.	Readjust the brightness of the LCD monitor and viewfinder. Is the iris closed? Is the shutter speed setting too high? Is the amount of peaking too little? Use the [PEAKING +/-] button to adjust the contour for the LCD monitor and the viewfinder screen. Adjusting the LCD Monitor Adjusting the Viewfinder
The [CH1/CH2] recording level adjustment knob does not work.	Is the [CH1/CH2 AUTO/MANUAL] switch set to “AUTO”? Is the [FULL AUTO ON/OFF] switch set to “ON”? Is the [FULL AUTO ON/OFF] switch set to “ON”, and [A/V Set] [Audio Set] [Audio On FULL AUTO] set to “Auto”? Audio On FULL AUTO
SD card cannot be initialized (formatted).	Is the write-protect switch of the SD card turned on? Make sure that the write-protect switch is turned off. Write-Protect Switch on the SD Card
Battery alarm appears even after loading a charged battery.	Is the battery too old?
The time code and user’s bit are not displayed.	Even in Camera mode or Media mode, the time code and user’s bit may not be displayed depending to the type of display. Is [LCD/VF] [Display Settings] [TC/UB] set to “Off”? To display the time code or user’s bit, set it to “TC” or “UB”. TC/UB
The date and time are not displayed.	The date and time are only displayed on the Display 1 and Display 2 screens in the Camera mode (during shooting). Display Screen in Camera Mode Is [System] [Record Set] [Time Stamp] set to “On”? To display the date and time, set it to “Off”. Time Stamp
Incorrect display on the viewfinder.	Is the LCD monitor used with [LCD/VF] [LCD + VF] set to “Off”? LCD + VF
The actual recording time is shorter than the estimated time.	The recordable time may be shorter depending on the shooting conditions or the subject.
The two camera recorders are not synchronized even though the time codes have been synchronized. ( on the Slave device is not displayed.)	Is the [TC IN/OUT] switch correctly set? Synchronizing Time Code on Another Camera Set [System] [Record Set] [Record Format] [Frame & Bit Rate] such that the two camera recorders have the same frame rate. Frame & Bit Rate