Troubleshooting

Check whether the Wi-Fi connection is established successfully.

Check whether Wi-Fi is connected to “DIRECT_**JVCCAM”.

Check whether the smartphone (or computer) is connected to the camera.

Try again after powering off and on the camera and the terminal (smartphone or computer).

The camera operates as an access point during direct monitoring.
Most computers (or smartphones) cannot be connected to multiple access points at the same time.
As such, internet browsing becomes temporarily unavailable if the computer (or smartphone) has been connected to the internet via wireless LAN.

Reconnect the computer to the wireless LAN router that is usually used for internet connection. If the computer is connected to the camera unintentionally, remove the camera connection from the computer. (The registered name is “DIRECT_**JVCCAM”.)

Reconnect the computer to the wireless LAN router that is usually used for internet connection. If the computer is connected to the camera unintentionally, remove the camera connection from the computer.

Stop direct monitoring on the camera.

If the network speed is slow, videos and audio sound may be interrupted, or delay may become significant.

(For the web browser) Lagging may become significant due to the performance of the computer.
If the stream format is set to “Full HD”, change to “SD” or “Motion-JPEG” and try again.

(For the web browser) If lagging is severe, reload the screen regularly.

(For a smartphone) Try to change the place and time to locate an environment with good signal strength.

To prevent the situation of forgetting to turn off the power, this unit will turn off automatically after 10 days of continuous usage.

When not monitoring from a smartphone (or computer), the focus of the camera is fixed.

Even when monitoring from a smartphone (or computer), focus of the camera will be fixed if not operated for more than 3 hours. (Focus works again when the camera is operated.)

Establish a connection again at a place with good signal strength. Transmission speed may drop, or a connection may fail if the devices are placed too far away from each other, when there are objects in between, or when a microwave oven or other wireless devices are in use.

If a connection cannot be established again, restart the terminal (smartphone or computer).

If the camera is too far away from the smartphone (or computer), connection for direct monitoring may be difficult to be established depending on the environment. In this case, connect via an access point (wireless LAN router).

Check whether the distance from the access point (wireless LAN router) is too far, or whether there are shielding materials in between.

If the access point (wireless LAN router) in use goes into the SSID stealth mode, perform manual registration or disable the stealth mode temporarily before registering.

In an environment with multiple access points, you may not be able to find the desired access point through searching. In this case, add the access point manually.

Check that the password is correct.

For manual connection, check that the SSID or authentication method is correct.

If the settings of the access point (wireless LAN router) have never been changed from their default values, check the following.
- Check whether an adhesive label indicating the initial settings is attached to the body of the access point (wireless LAN router).
- Check for the default settings in the instruction manual of the access point (wireless LAN router).

Simple connection methods other than WPS are not supported. Conduct a search for the access point to connect.

Turn off the power of the camera, then try again.

Check whether the Wi-Fi connection is established successfully.

Check to ensure that the camera and the terminal (smartphone or computer) are connected to the same access point.

Try again after powering off and on the camera and the terminal (smartphone or computer).

After INDOOR MONITORING is started, tap “CAMERA NETWORK INFO.” shown on the camera’s screen.
Enter the address as shown in “URL(WAN):” into the web browser to access it.

If you have installed third-party video players, images and sounds may not be played back properly.

If the stream format is set to “Motion-JPEG” when transferring to the web browser, no sound will be output from the browser.

If recording of the video is in progress, no sound will be output from the browser.

Check that the camera is properly connected to an access point (wireless LAN router). ( appears on the camera’s screen.)

Check that the computer is properly connected to an access point (wireless LAN router). Connection should be possible if it is connected to the internet.

Check that the URL is correct.

Enter your username and password.
The username is “jvccam” (fixed) and default password is “0000” (can be changed).

If the network speed is slow, videos and audio sound may be interrupted, or delay may become significant.

(For the web browser) Lagging may become significant due to the performance of the computer.
If the stream format is set to “Full HD”, change to “SD” or “Motion-JPEG” and try again.

(For the web browser) If lagging is severe, reload the screen regularly.

(For a smartphone) Try to change the place and time to locate an environment with good signal strength.

To prevent the situation of forgetting to turn off the power, this unit will turn off automatically after 10 days of continuous usage.

When not monitoring from a smartphone (or computer), the focus of the camera is fixed.

Even when monitoring from a smartphone (or computer), focus of the camera will be fixed if not operated for more than 3 hours. (Focus works again when the camera is operated.)

Establish a connection again at a place with good signal strength. Transmission speed may drop, or a connection may fail if the devices are placed too far away from each other, when there are objects in between, or when a microwave oven or other wireless devices are in use.

If a connection cannot be established again, restart the terminal (smartphone or computer).

Check if the camera and the access point are properly connected.
Images cannot be detected on the terminal (smartphone or computer) if the camera is disconnected from the access point halfway through.

After OUTDOOR MONITORING is started, tap “CAMERA NETWORK INFO.” shown on the camera’s screen.
Enter the address as shown in “URL(WAN):” into the web browser to access it.

The URL (WAN) will not appear if dynamic DNS is not set on the camera.
To set dynamic DNS, perform the following steps.
1. Obtain an account with JVC dynamic DNS service using your computer.
2. Log in to JVC DNS and obtain the dynamic DNS service.
3. Set the obtained dynamic DNS username and password on the camera.
*Only the JVC dynamic DNS service can be set on this camera.

The URL (WAN) will not appear if dynamic DNS is not set on the camera.
To set dynamic DNS, perform the following steps.

This function cannot be used in an environment with two or more routers.

Check that the dynamic DNS username and password are correct.

The router in use is not compatible with UPnP, or UPnP is turned off. Check the instruction manual of the router in use, and turn on UPnP.

The “UPnP” of the camera is set to “OFF”. (By default, it is set to “ON”.)

Set “UPnP” to “ON”.

Depending on the terms of service with your provider, it may not be possible to obtain a global IP address.

Check whether a terminal that uses port 80 (such as web servers) has been set in the network, or if a specific terminal has been set to use port 80 on the router. In such case, change the “HTTP Port” of the camera.

Try again after powering off and on the camera and the terminal (smartphone or computer).

If the network speed is slow, videos and audio sound may be interrupted, or delay may become significant.

(For the web browser) Lagging may become significant due to the performance of the computer.
If the stream format is set to “Full HD”, change to “SD” or “Motion-JPEG” and try again.

(For the web browser) If lagging is severe, reload the screen regularly.

(For a smartphone) Try to change the place and time to locate an environment with good signal strength.

To prevent the situation of forgetting to turn off the power, this unit will turn off automatically after 10 days of continuous usage.

When not monitoring from a smartphone (or computer), the focus of the camera is fixed.

Even when monitoring from a smartphone (or computer), focus of the camera will be fixed if not operated for more than 3 hours. (Focus works again when the camera is operated.)

Establish a connection again at a place with good signal strength. Transmission speed may drop, or a connection may fail if the devices are placed too far away from each other, when there are objects in between, or when a microwave oven or other wireless devices are in use.

If a connection cannot be established again, restart the terminal (smartphone or computer).

Check if the camera and the access point are properly connected.
Images cannot be detected on the terminal (smartphone or computer) if the camera is disconnected from the access point halfway through.

Check whether the wireless LAN router in use is compatible with UPnP.
(Refer to the instruction manual of the wireless LAN router in use, or consult the manufacturer of the router.)

When the wireless LAN router in use is compatible with UPnP, turn on the UPnP function.

If the icon does not disappear even when the UPnP function is enabled, turn off and on the power of the wireless LAN router in use as well as the camera, then try again.

When “UPnP” is set to “OFF”, “ UPnP” will not appear. In such cases, set “UPnP” to “ON”.

When the port 80 has been used by other devices via UPnP, a connection cannot be established. Reconnect the camera.

When the “HTTP Port” of the camera (set to “80” by default) is used by another device, a connection cannot be established. Change the “HTTP Port” of the camera.

Check that the settings of the e-mail server are correct.

Check that the settings of the sender’s e-mail address are correct.

Check that the username and password are correct.

If you are using an e-mail service that is not from your provider, it may be necessary to change the SMTP settings.

Some free e-mail services from web browsers or e-mail softwares (SMTP) may have default SMTP settings that do not allow e-mails to be sent.
Change the SMTP settings to allow sending of e-mails before use.

Check whether notifications indicating errors have been sent to the sender’s e-mail address. (Make use of a computer or similar devices as it is not possible to check from the camera.)
- If no notifications are received: Refer to “Unable to send e-mails.” and adjust the settings accordingly.
- If notifications are received: Check the content of the notification.
*Note: Do not continue sending e-mails with the same settings if you receive error notifications. Depending on the provider, you may be marked as a sender of spam (junk mail).

Depending on the provider, some attached files may be deleted. Make use of other free e-mail services.

To prevent the situation of forgetting to turn off the power, this unit will turn off automatically after 10 days of continuous usage.

While on standby for notification mails, the focus is fixed. Perform the camera settings first, then enable the notification mails.
Focus may not be set correctly if the notification mails start before camera settings are made. In this case, disable the notification mails temporarily, then enable it again.

Check the amount of remaining free space in the destination medium (smartphone or computer).