If no sound is heard from one side of the earphones or the earphones cannot be connected to your BLUETOOTH device, restoring the settings of earphones to the initial state may solve the problem.

Information of all the paired devices will be deleted (initialized). Perform pairing again from the start.

Start by deleting the registration information of the System from the BLUETOOTH setting on the BLUETOOTH device.

Charge the charging case beforehand.

Remove the earphones once if they are inserted into the charging case.

To restore the settings to the initial state, follow the steps below to initialize the settings of both the L and R earphones.

1Insert the L earphone into the charging case.

After few seconds, the indicator on the charging case lights up.

2When the indicator for L earphone is lighting up, press and hold the L touch sensor area for about 15 seconds.

Touch sensor area

Release your finger after the L indicator flashes twice.

After the indicator has flashed, the L side is restored to the initial state (factory default). The L earphone switches to the charging state and the L indicator lights up.

If the indicator does not flash, start over from step 1.

3Insert the R earphone into the charging case.

After few seconds, the indicator on the charging case lights up.

4When the indicator for R earphone is lightning up, press and hold the R touch sensor area for about 15 seconds.

Touch sensor area

Release your finger after the R indicator flashes twice.

After the indicator has flashed, the R side is restored to the initial state (factory default). The R earphone switches to the charging state and the R indicator lights up.

If the indicator does not flash, start over from step 3.

5Remove the earphones from the charging case and set the L and R earphones side by side.

The L and R indicators light up and the power turns on.

6After a short while, the L indicator starts to flash quickly and repeatedly. The R indicator flashes twice slowly and repeatedly.

The settings are restored to the initial state (factory default).

When the L and R indicators flash quickly, the earphones are now ready for device pairing. Pair the earphones with a device. Pairing (Registering a device)