Troubleshooting

Unable to perform pairing (device registration)

Place both earphones into the charging case, wait for the indicator light to turn off or turn red, followed by taking out the earphones again.

When pairing, make sure the BLUETOOTH device is within 1 m of your headphones.

Turn on the BLUETOOTH device and enable pairing.

Refer to the steps to establish a connection. Pairing (Registering a device)

Unable to reconnect with the last connected device

Place both earphones into the charging case, wait for the indicator light to turn off or turn red, followed by taking out the earphones again.

When pairing, make sure the BLUETOOTH device is within 1 m of your headphones.

Turn on the BLUETOOTH device and enable pairing.

Delete the connection information of the device in question and perform pairing again.

Perform operations after setting the BLUETOOTH function of the connected device to OFF and then to ON again.

Perform operations after turning off the connected device and on again.

Refer to the steps to establish a connection. Pairing (Registering a device)

The R earphone flashes in red and connection cannot be established

Turn on the BLUETOOTH device, enable its Bluetooth function and select this earphones from the BLUETOOTH device list.

The R earphone flashes in red and no audio sound is output

Place both earphones into the charging case, wait for the indicator light to turn off or turn red, followed by taking out the earphones again to establish a connection. After taking out the earphones, move the L and R earphones close to each other.

Earphones do not start functioning immediately after connection with the device is established

Depending on the device connected, even when the L indicator has turned blue after connection is established, the earphones may not start functioning immediately due to a time lag in the connection. When this occurs, wait for a few seconds and repeat the operation.

The volume is low or the sound is unpleasant

Increase the volume on this earphones or the BLUETOOTH device connected.

Insert the earphones more securely.

Change the size of the earpieces.Audio operation

The earphones fall off the ears easily

Change the size of the earpiece.Audio operation

The sound is distorted

Adjust the volume on the BLUETOOTH device connected so that there is no distortion, and then adjust the volume on this earphones.

Charge the main unit. Charging

Sound is interrupted or noise is heard

Use the connected device in a position or orientation that allows for the most stable communication. The sound tends to be interrupted when the earphones are covered with the hands. The L earphone is the master unit and is used to connect to a device as well as the R earphone.

Reduce the number of apps that are launched on the device.

Re-charge unit.Charging

The System does not work correctly

Re-charge the system and switch power on.

Unable to turn on the power

Charge the charging case first.Charging the charging case

Charge the main unit. Charging

Unable to charge (earphones)

Remove both earphones from the charging case and place them back in again.

Make sure that the earphones are fully inserted into the charging case.

Use a cotton swab to remove any dirt from the contacts of the earphones and charging case.

Charge the charging case first.Charging the charging case

Unable to charge (charging case)

Make sure that the USB cable is plugged in all the way.

Perform charging within the charging temperature range (5 °C (41 °F) to 35 °C (95 °F)).

The charging case may stop charging if the temperature exceeds the charging temperature range (5 °C (41 °F) to 35 °C (95 °F)). (All the indicators on the charging case will turn off.) In such a case, disconnect the USB cable for charging and then re-insert to resume charging in an environment within the charging temperature range.

Unable to start up the app

Connect the smartphone with this product before starting up the app.