Troubleshooting

Symptom	Action
Power does not turn on.	Is the AC adapter properly connected? Is the battery charged? Is the power turned on immediately after it is turned off? Make sure to wait for an interval of at least 5 seconds before turning on the power again.
Unable to start recording.	Is the record trigger button/lock switch on the handle turned on? Is the write-protect switch of the SD card turned on? Make sure that the write-protect switch is turned off. Write-Protect Switch on the SD Card Is the camera recorder set to the Camera mode? Use the [MODE] selection button to switch to the Camera mode. Operation Modes Is the SD card inserted compatible with the recording format? Selecting a Video Format 4GB File Spanning(SDXC)
Camera image is not output on the LCD monitor and viewfinder screen.	Is the camera recorder set to the Camera mode? Use the [MODE] selection button to switch to the Camera mode. Operation Modes The LCD monitor and viewfinder screens cannot be displayed at the same time. To display the viewfinder screen, close the LCD monitor or press and hold the [DISPLAY] button.
Playback does not start after selecting a clip thumbnail and pressing the Set button ( ).	Is the selected clip a playable clip? Playback is not possible if the clip has a different video format setting.
Images on the LCD monitor and viewfinder screen appear dark or blurred.	Readjust the brightness of the LCD monitor and viewfinder. Is the [ND FILTER] switch set to “1/64”? Is the iris closed? Is the shutter speed setting too high? Is the peaking level too low? Use the [PEAKING +/-] button to adjust the contour for the LCD monitor and the viewfinder screen. Adjusting the LCD Monitor Adjusting the Viewfinder
The [CH1/CH2] recording level adjustment knob does not work.	Is the [CH1/CH2 AUTO/MANUAL] switch set to “AUTO”? Is the [FULL AUTO] switch set to “ON”? Is the [FULL AUTO] switch set to “ON”, and [A/V Set] [Audio Set] [FULL AUTO] set to “Auto”? Audio On FULL AUTO
Microphone audio cannot be heard through the headphone.	Is the audio setting configured to “IFB/RET Only”? Set [A/V Set] [Audio Set] [IFB/RET Monitor] [CH1]/[CH2] to “Off”. IFB/RET Monitor...
SD card cannot be initialized (formatted).	Is the write-protect switch of the SD card turned on? Make sure that the write-protect switch is turned off. Write-Protect Switch on the SD Card
Battery alarm appears even after loading a charged battery.	Is the battery too old?
The time code and user’s bit are not displayed.	Even in Camera mode or Media mode, the time code and user’s bit may not be displayed depending to the type of display. Is [LCD/VF] [Display On/Off] [TC/UB] set to “Off”? To display the date and time, set it to “On”. Display On/Off Item
The time is not displayed.	The time is only displayed on the display screen in the Camera mode (during shooting). Display Screen in Camera Mode Is [System] [Record Set] [Time Stamp] set to “On”? To display the date and time, set it to “Off”. Time Stamp
The actual recording time is shorter than the estimated time.	The recordable time may be shorter depending on the shooting conditions or the subject.
The two camera recorders are not synchronized even though the time codes have been synchronized. ( on the Slave device is not displayed.)	Is the [TC IN/OUT] switch correctly set? Synchronizing Time Code on Another Camera Set [System] [Record Set] [Record Format] [ Frame Rate] such that the two camera recorders have the same frame rate. Frame Rate/ Frame Rate
Cannot connect to wireless LAN.	Check the mode of connection and method of setting ([SSID] and [Passphrase] in cases other than WPS). Wireless LAN connection (“Internal Wireless LAN” or “USB”-“Wireless LAN”) Even if the Passphrase is wrong, “Completed the Setup Wizard. Please Input the Passphrase into Your Device.” may appear at the browser setting depending on the type of encryption. Adjust [Passphrase] again.
The View Remote screen turns black. The screen flickers. The screen freezes. Cannot perform remote operation.	The network path is congested. Wait a while before refreshing (reloading) the web browser. Clear the cache in your Web browser.
The clips cannot be uploaded to the FTP server.	Adjust the [Clip Server] settings. Clip Server If a file size limit is set in the FTP server, set the size limit such that it is larger than the maximum size of the recorded clip. Take necessary action as described in “List of FTP Transfer Errors ”.
The wireless LAN is disconnected.	The wireless LAN may be disconnected depending on the environment. Change the usage environment. Connect via wired LAN. Wireless LAN connection (“Internal Wireless LAN” or “USB”-“Wireless LAN”)
The images and audio sound during live streaming are choppy.	Depending on the connection method to the network and connection environment, streaming may not be possible with the encoding bit rate specified. Please reduce the encoding bit rate.
GPS signal cannot be received.	Signal reception from GPS satellites may be affected by buildings or trees. Perform positioning preferably at an unobstructed location with a clear view. Radio wave reception may be affected by weather conditions such as on a cloudy or rainy day.
The position is not accurate.	The precision error may be up to hundreds of meters if the GPS signal is weak or reflected off surrounding buildings.