Troubleshooting

Unable to pair

Place both earphones into the charging case, wait for the indicator light to turn off or turn red, followed by taking out the earphones again.

When pairing, make sure the BLUETOOTH device is within 1 m of this unit.

Operate the BLUETOOTH device to connect.

Turn on the BLUETOOTH device and enable pairing.

Delete the pairing information on the BLUETOOTH device list and perform pairing again.

Perform operations after setting the BLUETOOTH function of the connected device to OFF and then to ON again.

Perform operations after turning off the connected device and on again.

Refer to the steps to establish a connection. Pairing (Registering a device)

Depending on the BLUETOOTH device, a message indicating failed connection will be displayed after pairing is complete. When this happens, if the setting screen of the BLUETOOTH device shows that only one earphone is connected, it has been connected successfully. You can hear sounds from both earphones.

A BLUETOOTH device that supports Qualcomm^® TrueWireless™ Stereo Plus will show that both earphones are connected. If one earphone is not connected, put the earphones back into the charging case, wait till their power goes off and repeat the steps again.

Check whether the System is connected to another device. Turn off the BLUETOOTH settings of other devices and enable pairing with the desired device.

The setting screen of the BLUETOOTH device will show that only one earphone is connected. However, you can hear the sound from both earphones. A BLUETOOTH device that supports Qualcomm^® TrueWireless™ Stereo Plus will show that both earphones are connected. Connecting the System

The earphones flash slowly in red twice or they alternate between lighting up and turning off for 1 second each and connection cannot be established

Turn on the BLUETOOTH device, enable its Bluetooth function and select this unit from the BLUETOOTH device list.

Place both earphones into the charging case, wait for the indicator light to turn off or turn red, followed by taking out the earphones again to establish a connection. After taking out the earphones, move the L and R earphones close to each other.

Sound is heard only from the left or right earphone

Place both earphones into the charging case, wait for the indicator light to turn off or turn red, followed by taking out the earphones again to establish a connection. After taking out the earphones, move the L and R earphones close to each other.

Insert the ear pieces more securely.

Reset the setting to factory default and connect again. Restoring the settings to the initial state

Check whether one of the earphones is connected to another BLUETOOTH device. Turn off the BLUETOOTH settings of other devices and enable pairing with the desired device.

After connecting to this unit, the BLUETOOTH device connected does not function immediately

Depending on the device connected, even when the indicators have turned red after connection is established, the earphones may not start functioning immediately due to a time lag in the connection. Wait for a few seconds and try operating again.

No response from the touch sensor

Re-charge the system and switch power on.

Touch it directly with the ball of your finger. Do not touch with a pen or your fingernail.

The touch sensor does not work if the sensor or your finger is wet. Wipe your finger dry with a cloth.

The touch sensor does not work with gloves. Remove your glove and operate again.

The touch sensor does not work when there is hair on the sensor. Touch the touch sensor area directly.

Touch the touch sensor area directly. For details on the touch sensor area, refer to Audio operation.

The volume is low or the sound is unpleasant

Increase the volume on this unit or the BLUETOOTH device connected.

Insert the ear pieces more securely.

Change the size of the earpieces. Audio operation

Check whether the Touch & Talk function is used. Tap the touch sensor area of the R earphone once quickly to switch to the Touch & Talk function.

Unable to skip back to the previous track

During playback, touch and hold the touch sensor area on the L earphone for about 1 second and release your finger when a beep is heard. The previous track or beginning of the current track will be played.

Your BLUETOOTH device or music application may not support remote control operation. Operate the BLUETOOTH device to return to the previous track.

Unable to skip to the next track

During playback, touch and hold the touch sensor area on the R earphone for about 1 second and release your finger when a beep is heard. The next track will be played.

Your BLUETOOTH device or music application may not support remote control operation. Operate the BLUETOOTH device to play the next track.

The earphones fall off the ears easily

Change the size of the earpieces. Audio operation

The sound is distorted

Adjust the volume on the BLUETOOTH device connected so that there is no distortion, and then adjust the volume on this unit.

Charge the main unit. Charging

The sound is choppy and there is noise

Use the connected device in a position or orientation that allows for the most stable communication. The sound tends to be interrupted when the earphones are covered with the hands. One side of the earphones is the master unit and is used to connect to a device as well as the other side. Connecting the System

Try reducing the number of apps running on the BLUETOOTH device connected.

Charge the main unit. Charging

The System does not work correctly

Re-charge the system and switch power on.

Unable to turn on the power

Charge the charging case first. Charging the charging case

Charge the main unit. Charging

Unable to charge and turn off the power
(earphones)

Remove both earphones from the charging case and place them back in again.

Make sure that the earphones are fully inserted into the charging case.

Use a cotton swab to remove any dirt from the contacts of the earphones and charging case.

Charge the charging case first. Charging the charging case

Unable to charge
(charging case)

Make sure that the USB cable is plugged in all the way.

Please charge within the charging temperature range (5 °C (41 °F) to 35 °C (95 °F)).

Unsure what the flashing and lighting up of the indicators indicate

Refer to Indicator status list.

Power turns on as it likes in the charging case or power turns off by mistake during use

Glitches may occur when the earphones are wet or dirty. Wipe off any dirt or moisture from the earphones.