> When in Trouble > Troubleshooting

Troubleshooting

SymptomUnable to pair

Action

Place both earphones into the charging case, wait for the indicator light to turn off or on, followed by taking out both earphones again at the same time.

When pairing, make sure the BLUETOOTH device is within 1 m of the System.

Operate the BLUETOOTH device to connect.

Turn on the BLUETOOTH device and enable pairing.

Delete the pairing information on the BLUETOOTH device list and perform pairing again.

Perform operations after setting the BLUETOOTH function of the connected device to OFF and then to ON again.

Perform operations after turning off the connected device and on again.

Refer to the steps to establish a connection. Connecting (Power On)

Check whether the System is connected to another device. Turn off the BLUETOOTH settings of other devices and enable pairing with the desired device.

SymptomThe earphones flash and connection cannot be established

Action

Turn on the BLUETOOTH device, enable its Bluetooth function and select the System from the BLUETOOTH device list.

Place both earphones into the charging case, wait for the indicator light to turn off or on, followed by taking out both earphones again at the same time to connect. After taking out the earphones, move the L and R earphones close to each other.

SymptomSound is heard only from the left or right earphone

Action

Place both earphones into the charging case, wait for the indicator light to turn off or on, followed by taking out both earphones again at the same time to connect. After taking out the earphones, move the L and R earphones close to each other.

Initialize the settings and connect again. Initializing

Check whether one of the earphones is connected to another BLUETOOTH device. Turn off the BLUETOOTH settings of other devices and enable pairing with the desired device.

SymptomUnable to turn on the power

Action

Charge the charging case first. Charging the charging case and earphones

Charge the main unit. Charging

SymptomUnable to charge and turn off the power (earphones)

Action

Remove both earphones from the charging case and place them back in again.

Make sure that the earphones are fully inserted into the charging case.

Use a cotton swab to remove any dirt from the contacts of the earphones and charging case.

Charge the charging case first. Charging the charging case and earphones

SymptomUnable to charge (charging case)

Action

Make sure that the USB cable is plugged in all the way.

Please charge within the charging temperature range (5 °C (41 °F) to 35 °C (95 °F)).

SymptomThe earphones are turned on during charging

Action

When the charging case runs out of battery, the earphones are turned on. In this case, turn the earphones off manually. Powering off using the earphones

Charge the charging case. Charging the charging case and earphones

SymptomAfter connecting to the System, the BLUETOOTH device connected does not function immediately

Action

Depending on the BLUETOOTH device connected, even when the indicator lights up after connecting to the System, the BLUETOOTH device may not function immediately due to the time lag in the connection operation. Wait for a few seconds and try operating again.

SymptomNo response from the touch sensor

Action

Re-charge the system and switch power on.

Touch it directly with the ball of your finger. Do not touch with a pen or your fingernail.

The touch sensor does not work if the sensor or your finger is wet. Wipe your finger dry with a cloth.

The touch sensor does not work with gloves. Remove your glove and operate again.

The touch sensor does not work when there is hair on the sensor. Touch the touch sensor area directly.

Touch the center of the touch sensor area.

Check to ensure that the “Disable touch key” option is set to “Off” on the earphone app.

SymptomUnable to skip back to the previous track

Action

During playback tap the touch sensor area on the R earphone 3 times quickly. The previous track or beginning of the current track will be played.

SymptomUnable to skip to the next track

Action

During playback tap the touch sensor area on the R earphone 2 times quickly. The next track will be played.

SymptomThe earphones fall off the ears easily

Action

Change the size of the ear piece. Wearing

SymptomThe System does not work correctly

Action

Re-charge the system and switch power on.

SymptomThe sound is choppy and there is noise

Action

Use the connected device in a position or orientation that allows for the most stable communication. The sound tends to be interrupted when the System is covered with the hands.

Try reducing the number of apps running on the BLUETOOTH device connected.

Charge the main unit. Charging

The audio may be interrupted when the low latency mode is on. If this occurs, switch off the low latency mode. Operating the touch sensor (when using both the L and R earphones)

SymptomThe volume is low or the sound is unpleasant

Action

Increase the volume on the System or the BLUETOOTH device connected.

Insert both of this unit into your ears securely.

Change the size of the ear piece. Wearing

Use a toothbrush to clean the audio output section. Cleaning Method

SymptomThe sound is distorted

Action

Adjust the volume on the BLUETOOTH device connected so that there is no distortion, and then adjust the volume on the System.

Charge the main unit. Charging

SymptomEffect of the ambient sound function is weak

Action

Check that the ambient sound function is turned on. Operating the touch sensor (when using both the L and R earphones)

When the playback volume of the music is loud, it may be difficult to feel the effect. Lower the playback volume.

SymptomThe noise canceling function is not very effective

Action

Check that the noise canceling function is turned on. Operating the touch sensor (when using both the L and R earphones)

The noise canceling function is less effective depending on the type of noise.

SymptomEffect of the Wind Cut feature is weak (when using the app)

Action

The Wind Cut function suppresses wind noise that is detected by the microphone. If there is no wind blowing in the surroundings, it will revert to normal noise cancellation.

The Wind Cut function may not operate when the wind is blowing weakly.

SymptomRing tone is soft and cannot be heard

Action

The ring tone may not be heard from the headphone if the silent mode of the BLUETOOTH device (iPhone/smartphone/tablet) is turned on. Turn off the silent mode on the BLUETOOTH device. Alternatively, to use it in the silent mode, enable the device to detect incoming calls (via the vibration feature on the device, etc.) and use the earphones to answer the call. When there is an incoming call, the call may start on the BLUETOOTH device instead if you answer the call using the device.

SymptomMusic or voice calls cannot be heard

Action

Delete the pairing information on the BLUETOOTH device list. Perform pairing after turning off the connected device and on again (or after rebooting).

SymptomUnsure what the flashing and lighting up of the indicators indicate

Action

SymptomUnable to connect to second Bluetooth device when multipoint is in use

Action

Change the Bluetooth setting of the first Bluetooth device to “Off” before connecting to the second device.

SymptomUnable to connect when using the call/conference application on the computer

Action

Refer to here. PC Connection Support

SymptomUnable to mute/unmute the microphone while using the call/conference application via connection to a PC; You cannot hear the other party’s voice and vice versa

Action

Place both earphones into the charging case, wait for the indicator light to turn off or on, followed by taking out both earphones again at the same time.

There is a way to set the audio input/output destination on the computer or call/conference application. Open the Settings menu and select “Headset (JVC HA-A30T2 Hands-Free)” or “JVC HA-A30T2 Hands-Free”, etc. (the item displayed may differ depending on the OS and application). For details, refer to the instruction manual of the computer or call/conference application.

SymptomSound quality for videos and music is poor and the sound mode cannot be changed when connected to a computer

Action

Place both earphones into the charging case, wait for the indicator light to turn off or on, followed by taking out both earphones again at the same time.

There is a way to set the audio input/output destination on the computer or the music and video playback application. Open the Settings menu and select “Headphone (JVC HA-A30T2 Stereo)” or “JVC HA-A30T2 Stereo”, etc. (the item displayed may differ depending on the OS and application). For details, refer to the instruction manual of the computer or the music and video playback application.

SymptomAfter trying solutions described above, you are still unable to solve the problem or connect the earphones to your BLUETOOTH device

Action

Initializing the earphones may solve the problem. Initializing