Troubleshooting

Is the AC adapter properly connected?

Is the battery charged?

Is the power turned on immediately after it is turned off?
Make sure to wait for an interval of at least 5 seconds before turning on the power again.

Is the record trigger button/lock switch on the handle turned on?

Is the write-protect switch of the SD card turned on?
Make sure that the write-protect switch is turned off.

Is the camera recorder set to the Camera mode?
Use the [MODE] selection button to switch to the Camera mode.

Is the SD card inserted compatible with the recording format?

Is the camera recorder set to the Camera mode?
Use the [MODE] selection button to switch to the Camera mode.

Is the selected clip a playable clip?
Playback is not possible if the clip has a different video format setting.

Readjust the brightness of the LCD monitor and viewfinder.

Is the [ND FILTER] switch set to “1/16”?

Is the iris closed?

Is the shutter speed setting too high?

Is the amount of peaking too little? Use the [LCD/VF Peaking] menu to adjust the contour for the LCD monitor image and viewfinder image by adjusting the contour of the viewfinder image.
(The contour of the LCD monitor will also be adjusted at the same time.)
Adjust using [Main Menu] [LCD/VF] [LCD/VF Peaking].

Is the [AUDIO SELECT CH-1/CH-2 AUTO/MANU] switch set to “AUTO”?

Is Full Auto enabled?
Is [A/V Set] [Audio Set] [Audio On FULL AUTO] set to “Auto” in Full Auto mode?

Is the write-protect switch of the SD card turned on?
Make sure that the write-protect switch is turned off.

Is the battery too old?

Even in Camera mode or Media mode, the time code and user’s bit may not be displayed depending to the type of display.

Is [LCD/VF] [Display Settings] [TC/UB] set to “Off”? To display the time code or user’s bit, set it to “TC” or “UB”.

The date and time are only displayed on the Display 1 and Display 2 screens in the Camera mode (during shooting).

Is [System] [Record Set] [Time Stamp] set to “On”? To display the date and time, set it to “Off”.

Is [LCD/VF] [VF SW] set to “Enable”, and is the viewfinder in use without being pulled out?
To use the viewfinder in this setting, pull out the viewfinder.

The recordable time may be shorter depending on the shooting conditions or the subject.

Check the mode of connection and method of setting ([SSID] and [Passphrase] in cases other than WPS).

Even if the Passphrase is wrong, “Completed the Setup Wizard. Please Input the Passphrase into Your Device.” may appear at the browser setting depending on the type of encryption.
Adjust [Passphrase] again.

The network path is congested.
Wait a while before refreshing (reloading) the web browser.

Adjust the [Clip Server] settings.

The maximum size of the recorded clip is 64 GB.
If a file size limit is set in the FTP server settings, set the size limit to more than 64 GB.

Take necessary action as described in “List of FTP Transfer Errors ”.

The wireless LAN may be disconnected depending on the environment. Change the usage environment.

Connect via wired LAN.

Depending on the type of network adapter used and the connection, streaming may not be possible with the encoding bit rate specified. Please reduce the encoding bit rate.