Troubleshooting

Q.Unable to delete file.

A.Files (videos/still images) that are protected cannot be deleted. Release protection before deleting the file.

Protecting Files
Q.Unable to copy to SD card.

A.If the SD card is write protected, set it to off.

Q.Unable to create disc with a BD writer (external Blu-ray drive).

A.Connect the USB cable correctly.

Preparing a BD Writer
Q.The tray of the BD writer (external Blu-ray drive) does not open.

A.When this unit and the BD writer are not connected, the BD writer powers off after 10 seconds.

A.Connect the USB cable, or unplug and reconnect the AC adapter of the BD writer. Press the eject button while the power lamp of the BD writer lights up.

Preparing a BD Writer
Q.BACK-UP menu does not disappear.

A.While the USB cable is connected, the “BACK UP” menu is displayed.

Q.Unable to delete folder in USB external hard disk drive.

A.Delete the folder using a computer.
(When files are added or folders moved/renamed with a computer, they cannot be deleted on this unit.)