Troubleshooting

Unable to pair

Turn off the System and on again.

When pairing, make sure the BLUETOOTH device is within 1 m of the System.

Turn on the BLUETOOTH device and enable pairing.

Delete the pairing information on the BLUETOOTH device list and perform pairing again.

Perform operations after setting the BLUETOOTH function of the connected device to OFF and then to ON again.

Perform operations after turning off the connected device and on again.

Refer to the page on connection. Connecting (Power On)

Check whether the System is connected to another device. Turn off the BLUETOOTH settings of other devices and enable pairing with the desired device.

The indicator flashes in red and connection cannot be completed

Turn on the BLUETOOTH device, enable its Bluetooth function and select the System from the BLUETOOTH device list.

After connecting to the System, the BLUETOOTH device connected does not function immediately

Depending on the BLUETOOTH device connected, even when the indicator flashes in white after connecting to the System, the BLUETOOTH device may not function immediately due to the time lag in the connection operation. Wait for a few seconds and try operating again.

No response from the touch sensor

Re-charge the system and switch power on.

Touch it directly with the ball of your finger. Do not touch with a pen or your fingernail.

The touch sensor does not work if the sensor or your finger is wet. Wipe your finger dry with a cloth.

The touch sensor does not work with gloves. Remove your glove and operate again.

The touch sensor does not work when there is hair on the sensor. Touch the touch sensor area directly.

The volume is low or the sound is unpleasant

Increase the volume on the System or the BLUETOOTH device connected.

The sound is distorted

Adjust the volume on the BLUETOOTH device connected so that there is no distortion, and then adjust the volume on the System.

Re-charge unit. Charging

Ring tone is soft and cannot be heard

The ring tone may not be heard from the headphone if the silent mode of the BLUETOOTH device is turned on. Turn off the silent mode of the BLUETOOTH device or adjust the volume of the ring tone.

The noise canceling function is not very effective

Check that the noise canceling function is turned on. Using the Noise Canceling Function and Listening to Ambient Sound

The noise canceling function is less effective depending on the type of noise.

Effect of the ambient sound function is weak

Check that the ambient sound function is turned on. Using the Noise Canceling Function and Listening to Ambient Sound

When the playback volume of the music is loud, it may be difficult to feel the effect. Lower the playback volume.

The sound is choppy and there is noise

Use the connected device in a position or orientation that allows for the most stable communication. The sound tends to be interrupted when the System is covered with the hands.

Try reducing the number of apps running on the BLUETOOTH device connected.

Charge the System. Charging

The System does not work correctly

Re-charge the system and switch power on.

Unable to turn on the power

Charge the System. Charging

Unable to charge

Make sure that the USB cable is plugged in all the way.

Please charge within the charging temperature range (5 °C (41 °F) to 40 °C (104 °F)).

Music or voice calls cannot be heard

Delete the pairing information on the BLUETOOTH device list. Perform pairing after turning off the connected device and on again (or after rebooting).