Troubleshooting

Unable to connect to a smartphone

Press and hold the [SOUND MODE/ PAIRING] button until the white light of the [BT CONNECTION] indicator on the processor unit starts flashing.

Move the smartphone to a distance of less than 1 m from the processor unit and try pairing again.

Turn on the Bluetooth setting on the smartphone.

Delete the pairing information from the smartphone and try pairing again.

Refer to the page on connection. Connecting

Turn on the power of the smartphone, set the Bluetooth setting to “ON”, and select this processor unit to connect.

Smartphone does not respond immediately after it is connected to the processor unit

Depending on the smartphone in use, it may not respond immediately even when the white light of the processor unit indicator is flashing. This is due to a time lag in the connection. When this occurs, wait for a few seconds before operating the smartphone.

The sound volume is low

Increase the volume of the headphones or connected device.

The sound is distorted

Update the firmware of the processor unit to the latest version before measuring. Version

If there is distortion in the audio of the analog input device that is connected, set the [ATT(ANALOG)] switch to “-8dB”. If distortion persists, adjust the volume of the connected device to a level that does not cause distortion.

Charge the headphones. Charging the Headphones

The sound is choppy and there is noise

Update the firmware of the processor unit to the latest version before measuring. Version

Use the processor unit after adjusting it to a position and orientation where communication is most stable.

Charge the headphones. Charging the Headphones

The power of the headphones does not turn on

Charge the headphones. Charging the Headphones

Unable to charge the headphones

Make sure that the USB cable is plugged in all the way.

Please charge within the charging temperature range.

Unable to start up the app

Connect the smartphone with the processor unit before starting up the app.

Unable to measure correctly with the app

Check the connection of the setup cable.

Check to ensure that the headphones are correctly fitted to your ears. EXOFIELD Measurement (EXOFIELD matching)

Perform measurement at a quiet place.

Unable to feel the effect

The EXOFIELD effect may vary depending on how the headphones are fitted to the user’s ears. If you feel that there is mismatch in the EXOFIELD matching data, it is recommended that you perform the measurement again.

If the other sound field processing is applied to the contents, the intended EXOFIELD effect may not be obtained.

Unable to play back Dolby Atmos and DTS:X; there is no indication of Dolby Atmos and DTS:X on the processor unit indicator and the app’s input signal format display

You may need to change the settings depending on your playback device. For more information, please refer to the instruction manual of the playback device.

Example:

Enable bitstream in the audio setting of the playback device.

Disable secondary audio in the audio setting of the playback device.

Check the formats supported on the playback device and media.

The audio formats supported vary depending on the connection method. For more information, please refer to the page on connection. Connecting

To play back multichannel audio, it is necessary to register the EXOFIELD measurement data in the processor unit. Check the registration information of the EXOFIELD measurement data in the user data, For more information on the user data, please refer to Managing User Data. For more information on EXOFIELD measurement, please refer to EXOFIELD Measurement (EXOFIELD matching).

Check that the EXOFIELD button is set to ON.

Video images of the playback device do not appear on the TV

Check to ensure that the playback device is correctly connected. Connecting

Please refer to the instruction manual of the playback device.

The headphones do not power on automatically after turning on the power of the processor unit

While the headphones are designed to power off automatically when the power of the processor unit is turned off, the headphones do not power on automatically when you turn on the power of the processor unit. You have to turn on the power of the processor unit and headphones separately. However, powering on the headphones automatically turns on the power of the processor unit. (When in the auto standby mode)

No sound is output from the headphones when the eARC/ARC terminal is connected

Check whether the [HDMI CEC] switch on the bottom surface of the processor unit is set to “ON”.

If there is input from both the HDMI output terminal (eARC/ARC) and OPT IN terminal, priority will be given to input from the OPT IN terminal and thus audio may not be output from the HDMI output terminal (eARC/ARC) in this case. When this occurs, disconnect the cable from the OPT IN terminal, or change the “DIGITAL Priority” setting in the System Setup menu.

To play back the audio of the TV through the headphones, turn on the power of the headphones and the processor unit, and set the processor unit to [DIGITAL] using the [INPUT] button.

The processor unit powers on/off automatically when the power of the TV or player is turned on/off

This is a function of the HDMI CEC feature. If this is undesirable while you are using the product, set the [HDMI CEC] switch on the bottom surface of the processor unit to “OFF”.

The TV or player powers on/off automatically when the power of the processor unit is turned on/off

This is a function of the HDMI CEC feature. If this is undesirable while you are using the product, set the [HDMI CEC] switch on the bottom surface of the processor unit to “OFF”.

Power of the processor unit has imperceptibly turned off (auto standby mode)

If there is no input signal for 30 minutes continuously, the processor unit automatically enters the auto standby mode. (Auto power off)Power Off