Troubleshooting

Is the power cord disconnected?

Insert the power cord (plug) firmly.

Is the unit in the Cool-down mode?

After exiting the Cool-down mode, turn on the power again.

Is this unit in the “ECO Mode”?

Press the button on the projector unit or the remote control unit. After the “STANDBY/ON” indicator lights up in red, press the  [ON] button.

Has “ECO Mode” been configured?

Set “ECO Mode” to “Off”.

Has “Off Timer” been configured?

Set “Off Timer” to “Off”.

Are the air inlets and exhaust vent blocked?

Leave proper clearance when installing the unit.

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Is the correct external input selected?

Select the correct external input terminal.

Is the power of the AV device or PC turned on?

Turn on the power of the AV device or PC and play the video.

Is the AV device or PC properly connected?

Connect the AV device or PC properly.

Are the correct signals being output from the AV device or PC?

Set the AV device or PC properly.

Is the cable in use an HDMI-certified cable?

Use an Ultra High Speed HDMI Cable (supports 48 Gbps). HDMI cable may be directional and some HDMI cables require external power. Please check the specifications of the cable you are using.

Is an intermediate device (AV amplifier, divider, etc.) in use?

Change the sequence of turning on the source device, intermediate device and the projector. And after turning on each device, ensure that the signal output is stable before turning on the next device. If the intermediate device does not support HDR10+, configure the HDR10+ setting under “Auto Pic. Mode Select” to “Off”.

Is an old source device in use?

Change the resolution setting of the source device. For details on how to change the setting, please refer to the instruction manual of the source device. Also, try the “HDMI Format Setting” mode settings under “Option 1” “Option 2”.

Is the input signal 2K (2048x1080) 24/25/30/60Hz?

If the input signal is 2K (2048x1080) 24/25/30/50/60Hz, configure “HDMI Format Setting” setting to “Option 1”.

This may be due to a temporary connection problem.

Turn on the projector and the connected devices (player and AV amplifier) again (ON OFF ON).

Is the color space of the input signal correctly set?

The color may turn out unnatural when the input signal is different from that in the projector setting.
Set the “Color Space” for “HDMI 1 Settings” / “HDMI 2 Settings” correctly.

Is the image correctly adjusted?

Adjust “Color” and “Tint” accordingly.
Check Picture Settings.

Is the AV device or PC properly connected?

Connect the AV device or PC properly.

Is the focus correctly adjusted?

Adjust the focus.

Is the unit placed too near or too far away from the screen?

Set the unit at a correct distance from the screen.

Has “Dynamic CTRL” been configured?

Set “Dynamic CTRL” to “Off”

Has “C.M.D.” been configured?

Set “C.M.D.” to “Off”.

Is the cable in use an HDMI-certified cable?

Depending on the quality of the cable in use, the signal from the device connected may change to a receivable video format. Make use of an HDMI cable with the Ultra High Speed HDMI Cable certification (supports 48 Gbps).

Is the aperture closed?

Increase the value of the “Aperture” setting.

Is the “LD Power” value set too low?

Increase the “LD Power” value.

Check Picture Settings.

Select different Picture Mode.

Is “Dynamic CTRL” set to a setting other than “Off”?

Set “Dynamic CTRL” to “Off”.

Is “Anamorphic” set to a setting other than “Off”?

Set “Anamorphic” to “Off”

Does the fabric of the screen have a regular pattern?

Interference fringes may sometimes occur between the fabric pattern and the pixels. Please consult the authorized dealer.

Has screen mask been configured?

Set “Mask” to “Off”.

Is “Anamorphic” set to a setting other than “Off”?

Set “Anamorphic” to “Off”.

Is “Aspect” set to a setting other than “Native”?

Set “Aspect” to “Native”

Are the batteries correctly installed?

Match the polarities ( ) correctly when loading the batteries.

Are the batteries exhausted?

Replace with new batteries.

Is there an obstructing object between the remote control and remote sensor?

Remove any obstructing object.

Is the remote control held too far away from the unit?

Hold the remote control closer to the sensor during use.

Is remote control code correctly?

Match the settings of the projector and the remote control. The factory settings are both “A”.

Is the exhaust vent blocked?
Is the unit used near a heater or air-conditioner?

Check the installation condition of the projector.
When the surrounding temperature of the projector is high, the fan revolution speed increases to protect the projector unit, hence a louder operating sound.

Is the “LD Power” value set too high?

Setting the “LD Power” value too high increases the fan rotation speed, and noise would be louder as a result.

Is there enough free space on the USB flash drive?

Take note of the following when using a USB flash drive.

Use a 1 GB or more, FAT32 format drive.

Make sure there are no other folders or files.