Troubleshooting

When the battery pack is fully charged, the lamp does not light up.
Be sure to charge using the supplied AC adapter. Using an AC adapter that is not supplied with this camera may cause malfunction or damage of the unit. Malfunction or damage of the camera arising from the use of an AC adapter other than the one supplied is not covered in the warranty.
Check the connection, followed by disconnecting and reconnecting the power bank cable.
Charging cannot be performed under low or high temperature environments. Charge under the room temperature range of 10°C to 35°C. (Under environments beyond the temperature range, charging may stop to protect the battery pack.)

Charging is not possible when the camera is turned on with “System” set to “4K” or “High-Speed”.

If this unit is used for long periods of time in high or low temperatures, or if the battery pack is repeatedly charged, the amount of remaining battery may not be displayed correctly.

Be sure to charge using the supplied AC adapter. Malfunction in the unit that occurred due to the use of an AC adapter other than the one provided is not included in the warranty.
The performance of the battery will drop temporarily when the temperature is -10°C to 0°C, this will cause the remaining recording time to shorten.
When the recording time becomes extremely short even when the battery is fully charged, the battery needs to be replaced. Malfunction of the built-in battery due to the conditions of storage or use and deterioration in its performance over time are not covered by the warranty even during the warranty period. Users will need to pay for servicing and repair in these cases.
For more information, please consult your nearest service center.