Unable to connect to camera.

Check that there are no obstacles between the device and the camera.

Perform registration (pairing) of the Bluetooth device again.

Delete the registered camera in the smartphone, then execute pairing again.

Turn off the Bluetooth setting of the smartphone, then turn it on again.

Reset the software in the smartphone.

Operations do not work.

Check that there are no obstacles between the device and the camera.

Operations may not work depending on the mode or when the menu is displayed on the camera.

Check the status and mode of the camera.

Operations do not work when the camera is in the quick restart standby mode.

The image from the camera does not appear.

The image appears only during the video recording mode.

The image will not appear if the MONITOR function is not turned on.

Restart the application if the Bluetooth connection gets disconnected.

Monitor image does not get updated when the MONITOR function is being used.

Restart the MONITOR application and connect to Bluetooth again.

Depending on the state of the camera, the updating speed of the MONITOR image may drop such that the changes cannot be seen.

When connected to another Bluetooth device other than the smartphone, disconnect the device.

The progress bar does not show any progression during CAPTURE or video transfer.

When connected to another Bluetooth device other than the smartphone, disconnect the device.

The message “THE DESTINATION TO SAVE THE DATA IS RUNNING OUT OF MEMORY” appears.

This message appears when data cannot be written to the built-in memory of the smartphone.
Check whether the SD card has been inserted into the smartphone correctly and that there is enough space left in the card.

* For details on the smartphone’s memory and SD card, refer to the instruction manual of the smartphone.

Unable to transfer still image/video to the smartphone.

Files cannot be transferred when the HDMI cable is connected. Disconnect the HDMI cable before transferring.