Troubleshooting

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Symptom	Action
Power does not turn on.	Is the power supply or battery properly connected? Is the battery charged? Is the power turned on immediately after it is turned off? Make sure to wait for an interval of at least 5 seconds before turning on the power again.
Unable to start recording.	Is the record trigger button/lock switch on the handle turned on? Is the write-protect switch of the SD card turned on? Make sure that the write-protect switch is turned off. Write-Protect Switch on the SD Card Is the camera recorder set to the Camera mode? Press the [CAM/MEDIA] selection button to switch to the Camera mode. Operation Modes
Camera image is not output on the LCD monitor and viewfinder screen.	Is the camera recorder set to the Camera mode? Press the [CAM/MEDIA] selection button to switch to the Camera mode. Operation Modes
Playback does not start after selecting a clip thumbnail and pressing the Set button ( ).	Is the selected clip a playable clip? Playback is not possible if the clip has a different video format setting.
No sound during playback.	Is the currently played clip recorded in the Variable Frame Rec mode? Variable Frame Rec
Images on the LCD monitor and viewfinder screen appear dark or blurred.	Readjust the brightness of the LCD monitor and viewfinder. Is the [ND FILTER] switch set to “1/64”? Is the iris closed? Is the shutter speed setting too high? Is the amount of peaking too little? Use the [PEAKING +/-] button to adjust the contour for the LCD monitor and the viewfinder screen. Adjusting the LCD Monitor Adjusting the Viewfinder
The [CH-1/CH-2] recording level adjustment knob does not work.	Is the [CH-1/CH-2 AUTO/MANUAL] switch set to “AUTO”? Is the [FULL AUTO] switch set to “ON”? Is the [FULL AUTO] switch set to “ON”, and [Camera Function] [FULL AUTO] [Audio] set to “Auto”? Audio
[CH-3/CH-4] audio is not recorded.	Is the number of recording channels set to “4ch”? Audio Audio Is [System] [Record Set] [Record Format] [ Format]/[ Format] set to “AVCHD”? Select a setting other than “AVCHD”. Format Format
SD card cannot be initialized (formatted).	Is the write-protect switch of the SD card turned on? Make sure that the write-protect switch is turned off. Write-Protect Switch on the SD Card
Battery alarm appears even after loading a charged battery.	Is the battery too old?
Menu cannot be operated.	Is the Menu Lock mode turned on? About the Menu Lock Feature
The time code and user’s bit are not displayed.	Even in Camera mode or Media mode, the time code and user’s bit may not be displayed depending to the type of display. Is [LCD/VF] [Display Settings] [TC/UB] set to “Off”? To display the time code or user’s bit, set it to “TC” or “UB”. TC/UB
The date and time are not displayed.	The date and time are only displayed on the Display 1 and Display 2 screens in the Camera mode (during shooting). Display Screen in Camera Mode Is [System] [Record Set] [Time Stamp] set to “On”? To display the date and time, set it to “Off”. Time Stamp
Incorrect display on the viewfinder.	Is the LCD monitor used with [LCD/VF] [LCD + VF] set to “Off”? LCD + VF
The actual recording time is shorter than the estimated time.	The recordable time may be shorter depending on the shooting conditions or the subject.
The two camera recorders are not synchronized even though the time codes have been synchronized. ( on the Slave device is not displayed.)	Is the [TC GENE.] switch set to “FREE”? Synchronizing the Time Code with an External Time Code Generator Set [System] [Record Set] [Record Format] [ Frame & Bit Rate] such that the two camera recorders have the same frame rate. Frame & Bit Rate
Cannot connect to wireless LAN.	Check the mode of connection and method of setting ([SSID] and [Passphrase] in cases other than WPS). Connecting via Wireless LAN Even if the Passphrase is wrong, “Completed the Setup Wizard. Please Input the Passphrase into Your Device.” may appear at the browser setting depending on the type of encryption. Adjust [Passphrase] again.
The View Remote screen turns black. The screen flickers. The screen freezes. Cannot perform remote operation.	The network path is congested. Wait a while before refreshing (reloading) the web browser. The problem may be resolved by clearing the web browser cache.
The clips cannot be uploaded to the FTP server.	Adjust the [Clip Server] settings. Clip Server The maximum size of the recorded clip is 64 GB. If a file size limit is set in the FTP server settings, set the size limit to more than 64 GB. Take necessary action as described in “List of FTP Transfer Errors ”.
The wireless LAN is disconnected.	The wireless LAN may be disconnected depending on the environment. Change the usage environment. Connect via wired LAN. Connecting via Wired LAN
GPS signal cannot be received.	Signal reception from GPS satellites may be affected by buildings or trees. Perform positioning preferably at an unobstructed location with a clear view. Radio wave reception may be affected by weather conditions such as on a cloudy or rainy day.
The position is not accurate.	The precision error may be up to hundreds of meters if the GPS signal is weak or reflected off surrounding buildings.